A pre-post comparison of service operational efficiency and patient satisfaction under open access scheduling. Health care management review. [Health Care Manage Rev] Journal article

Three benefits of Open Access scheduling are tested pre- and postimplementation. Open Access improved operational efficiency, decreased number of days between appointment scheduling and being seen by a physician, and allowed more patients to see their primary care physician. Finally, results indicated that there was no significant difference in patient satisfaction.

Health care management review. [Health Care Manage Rev]

Appointments and Schedules
Efficiency, Organizational
Health Maintenance Organizations
Health Services Accessibility
Health Services Research
Humans
Mid-Atlantic Region
Patient Satisfaction
Pediatrics
Primary Health Care
Time Management
Waiting Lists