A pre-post comparison of service operational efficiency and patient satisfaction under open access scheduling. Health care management review. [Health Care Manage Rev] Journal article

Title	A pre-post comparison of service operational efficiency and patient satisfaction under open access scheduling.
Author(s)	Parente DH, Pinto MB, Barber JC
Institution	Sam & Irene Black School of Business, Penn State Erie, USA. E-mail: dhp3@psu.edu
Source	Health Care Manage Rev 2005 Jul-Sep; 30(3):220-8.
MeSH	Appointments and Schedules Efficiency, Organizational Health Maintenance Organizations Health Services Accessibility Health Services Research Humans Mid-Atlantic Region Patient Satisfaction Pediatrics Primary Health Care Time Management Waiting Lists
Abstract	Three benefits of Open Access scheduling are tested pre- and postimplementation. Open Access improved operational efficiency, decreased number of days between appointment scheduling and being seen by a physician, and allowed more patients to see their primary care physician. Finally, results indicated that there was no significant difference in patient satisfaction.
Language	eng
Pub Type(s)	Journal Article
PubMed ID	16093888

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