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Derkx HP, Rethans JJ, Muijtjens AM, et al. 
Quality of clinical aspects of call handling at Dutch out of hours centres: cross sectional national study. [Journal Article, Multicenter Study, Research Support, Non-U.S. Gov't]
BMJ 2008.:a1264.
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Derkx HP, Rethans JJ, Maiburg BH, et al. 
Quality of communication during telephone triage at Dutch out-of-hours centres. [JOURNAL ARTICLE]
Patient Educ Couns 2008 Oct 7.
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Giesen P, Ferwerda R, Tijssen R, et al. 
Safety of telephone triage in general practitioner cooperatives: do triage nurses correctly estimate urgency? [Journal Article]
Qual Saf Health Care 2007 Jun; 16(3):181-4.
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Ong RS, Post J, van Rooij H, et al. 
Call-duration and triage decisions in out of hours cooperatives with and without the use of an expert system. [JOURNAL ARTICLE]
BMC Fam Pract 2008 Feb 13; 9(1):11.
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Hildebrandt DE, Westfall JM, Smith PC 
After-hours telephone triage affects patient safety. [Journal Article]
J Fam Pract 2003 Mar; 52(3):222-7.
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Poole SR, Schmitt BD, Carruth T, et al. 
After-hours telephone coverage: the application of an area-wide telephone triage and advice system for pediatric practices. [Journal Article]
Pediatrics 1993 Nov; 92(5):670-9.
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Car J, Koshy E, Bell D, et al. 
Telephone triage in out of hours call centres. [Comment, Editorial]
BMJ 2008.:a1167.
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Lattimer V, George S, Thompson F, et al. 
Safety and effectiveness of nurse telephone consultation in out of hours primary care: randomised controlled trial. The South Wiltshire Out of Hours Project (SWOOP) Group. [Clinical Trial, Journal Article, Randomized Controlled Trial]
BMJ 1998 Oct 17; 317(7165):1054-9.
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Leibowitz R, Day S, Dunt D 
A systematic review of the effect of different models of after-hours primary medical care services on clinical outcome, medical workload, and patient and GP satisfaction. [Journal Article, Review]
Fam Pract 2003 Jun; 20(3):311-7.
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