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(Qual Manag Health Care[TA]) articles in PubMed
799 results
  • What Factors Influence Employee Service Recovery Performance and What Are the Consequences in Health Care? [Journal Article]
  • Qual Manag Health Care 2016 Jul-Sep; 25(3):162-75QM
  • Nadiri H, Tanova C
  • CONCLUSIONS: Managerial implications of these study findings are presented in the light of the cognitive evaluation theory. Health services differ from other service organizations in the way that intrinsic and extrinsic rewards influence the service recovery efforts of frontline employees. To ensure high quality services, managers should focus on intrinsic rewards, empower and give more autonomy to staff.
  • Testing the Quality Health Outcomes Model Applied to Infection Prevention in Hospitals. [Journal Article]
  • Qual Manag Health Care 2016 Jul-Sep; 25(3):149-61QM
  • Gilmartin HM, Sousa KH
  • CONCLUSIONS: This study supports a relationship between greater adherence to HAI interventions and higher levels of organizational context and highlights the complexity of measuring organizational context. Given the importance of preventing HAIs, ongoing research is needed to reveal the exact aspects of context that influence interventions and outcomes.
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