SUPPORT

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Android

This section is the easiest way to find answers about our Android products. If you can’t find what you are looking for here, please contact Support.

Frequently Asked Questions

Find out what Unbound users ask most about our products for Android.

I received a message that states "Account in use." Who should I contact?

This message is generated when the software has been installed on more than one device. Please contact the Unbound Medicine support team to resolve this matter.

Can I install Unbound products on my Kindle Fire?

We do offer a select list of products for the Kindle Fire. Below is a list of available products.

For more information on these products or to purchase please select the link above or visit the Amazon Shop on your Kindle Fire.

How do I update the content on my Unbound Medicine application?

On your Android device, open the Unbound Medicine application. From the main screen, locate the sync button displayed in the far upper left hand corner of the screen. This button will appear as two circular arrows, similar to a refresh button. Tapping this button will update all of the content sources in your Unbound Medicine app.

I want to transfer a product from my old device to a new Android phone or tablet. How can I do this?

To transfer products you must have an active subscription. Users with expired subscriptions must renew the subscription to transfer it to a new device. Unbound Medicine products are licensed for use by one individual on a smartphone and one tablet at a time.

If you have purchased a product from the Unbound Medicine store, please refer to the Google Play Store to download your product. When in the Play Store be sure to select the version that reads for Current User.


Users who have purchased through the Play Store and need to reinstall should revisit the Google Play Store on their mobile device to download again.

How can I purchase Unbound Medicine products for my android phone or tablet?

Products can be purchased either through the Unbound Medicine website or through the Google Play Store. For a full list of products offered by Unbound Medicine please visit us online via the link below.

View all Products.

How do I delete the application on my Android device?

Before reinstalling the application, it must be removed from the internal memory. Start by deleting the data stored on the memory card.


Step 1: Delete the Content
1. Open the application and press the Android menu button
2. Select "About" Press the Android menu button again and then select "Clear data"

Step 2: Delete the application

1. Open Settings
2. Select "Applications", "Apps" or "Application Manager"
3. Click on the Unbound Medicine app and click the Uninstall button.

To reinstall software, click here to visit the Play Store. Once in the Play Store please select your product then install.

Can I access Unbound Medicine products on my PC?

You can view a complete listing of our product websites here. Please note that you must have an active subscription to access product websites.

How do I enable WiFi on my Android phone?

1. Open Settings on your device.
2. Select "Wi-Fi", "Wireless Controls" or "Wireless & Networks"..
3. If Wi-Fi is turned on, a list of available Wi-Fi hotspots should appear. Choose a Wi-Fi hotspot. If not, turn on Wi-Fi then select from the list of available hotspots.

How do I create a username and password for my account?

Once a purchase has been completed, a confirmation page will appear on your desktop or laptop. You will notice a link that asks you to activate the account. From this link you will create the username and password, which will allow you to complete the download to your device.

If you should miss this link or prefer to create this information at a later time, please refer back to the registration email. This email is sent once the purchase is complete, and contains a link to register your account. If this does not work please contact Support for assistance.

Installation

Learn about downloading, registering, and activating your Android product.

Registration

Begin the registration process here using your computer.

After registering, you will receive a welcome email that contains your username and password.

Download and Installation

The registration email you received contains detailed instructions on how to download your product. To begin, point your Android browser to the web address in the email and follow the instructions for downloading.

If you no longer have your registration email, visit the software download page.

Using the Application

View details on our product features and find out about tips and tricks for your Unbound Android product.

Launching the Application

Launch the application by selecting the Applications tab at the bottom of your Android desktop. Tap the application icon to open it. Your Android-based device allows you to navigate in either Touch or Non-touch mode. In Touch mode, simply tap or touch the screen with your finger to navigate. In Non-touch mode, use the trackball.

Home Screen

The home screen displays your available content. Some applications contain more than one content channel. If so, open the desired resource by selecting it from the list.



Syncing

We recommend that you sync your device often to ensure that you have the most up-to-date content. To sync your device, return to the application’s home screen, then tap the sync icon (opposite facing arrows) in the upper left corner.

Jump To

To find an entry quickly and to avoid scrolling through an entire index, use the Jump To feature. From the Index screen, tap the "Jump to..." text box located near the top of the screen. Begin typing the word you’d like to find. The list will automatically scroll to the location in the index that matches the characters you type.






Favorites

The Unbound™ Platform allows you to mark important information as a Favorite so you can return to it easily at any time. To view a list of your favorite records, tap the Favorites entry at the top of your list of resources on the home screen. (You must have at least one favorite for the Favorites entry to appear.)

Note: Tapping on the application icon will bring up a list of available content and your Favorites.





To create a Favorite, first navigate to the record you’d like to signify. Next, simply press the star icon in the lower right hand corner of the screen.




Once you press the star icon you will momentarily see a message confirming which record you’ve added.



The highlighted star remains and indicates that the record is a favorite.





To remove a Favorite
, return to the record and simply press the star again, returning the star to gray (as above).

Cross Links

Unbound Medicine’s Cross Links feature enables you to access related content across the application’s resources.

This feature will only appear when linked resources are available. If a linked resource is available, you’ll see the Cross Links icon (opposite pointing arrows) appear in the tool bar at the bottom of the screen.







Tap the icon and you’ll be presented with a new screen which lists all available Cross Links. The icon appearing next to each entry identifies the linked resource. To return to the original resource, use the back arrow in the upper left corner.


Selecting a Resource

The home screen lists your available content. To open a resource, simply tap and select that entry. Also, keep in mind that several Unbound Medicine applications allow you to edit your list of resources by logging in to the companion website.


Reminder
: The reader works with the navigational features of your Android-based device to help you quickly locate the information you need:

  • Use the touchscreen to scroll, to select resources, etc.
  • To follow your path backwards, use your device’s back arrow
  • To return to the Home screen, you have several choices:
    • Tap Menu on your device; then select the Home button.




























Also, you may return to that resource’s home page by tapping the icon in the upper-right corner once.




Selecting an Index

A resource may be organized by multiple indexes, all of which you will find displayed in a list. To select a particular index, simply tap its title.

Selecting an Entry

To find an entry quickly, use the touchscreen to scroll or the "Jump to" feature as described above. To select an entry, tap its title.

Viewing a Record

Depending on the content, multiple subsections may be available when viewing a record. To jump to a particular subsection, click on the sections icon at the top right corner to see a list of available subsections. Tap the desired subsection. The section you are currently viewing will be highlighted in yellow. To return to the record page, use the back button. To select a new page simply tap its title.