Support

iPhone and iPod touch

Have a question or a problem with your iPhone or iPod touch product from Unbound Medicine? This is the place to look first. If you don’t find what you’re looking for, please contact us!

Frequently Asked Questions

Read the most commonly asked questions for iPhone and iPod touch apps.

I want to transfer from one device to another. How can I do this?

To transfer products you must have an active subscription. Users with expired subscriptions must renew the subscription to transfer it to a new device. Unbound products are licensed for use on one mobile and one tablet device at a time.

If you have purchased from our website and currently hold a username and password, please follow the below steps.

• Remove the product from your old device. You can do this by pressing and holding the icon until an "X" appears. Press the “X” and then allow to delete.
• Open the App Store on your new device and search "Unbound Medicine."
• Select the appropriate product listed as free for current users to begin installation. Enter your iTunes username and password to download. Once the program has been downloaded, open the application and enter your Unbound Medicine username and password.

If you have purchased directly through the iTunes store, you will not have a username and password. If you should need to download this application again, please select the priced version you have previously purchased. As long as you are using the same iTunes account, iTunes will not charge you twice for applications that have already been purchased.

Is WiFi required to download my software to my Apple device?

Yes. A wireless internet connection is necessary to install and update the software only. Once the software has been installed, a wireless connection is no longer necessary. Our programs are designed to work efficiently in areas where WiFi is not always available such as hospitals, classrooms, and clinical settings.

I received a message that states "Account in use." Who should I contact?

This message is generated when a product has been installed to more than one allowed device. Please contact the Unbound Medicine support team to resolve this issue in only seconds during our operating hours.

E-mail: support@unboundmedicine.com
Phone: 610-627-9090 and press 1. Monday - Friday, 9AM to 5PM EST.

Can I install the software to more than one device?

Our products are licensed for use on one mobile and one tablet device at a time. Installing the software to multiple devices can deactivate the subscription or serial number.

Can I access Unbound Medicine products on my computer?

View a complete listing of our product companion websites here. Please note that access to companion websites is based on a yearly subscription that must be renewed after the first year to maintain access. Applications will also not download as an icon but can rather be used to their own personalized website.

How do I create a username and password for my account?

Once a purchase has been completed, a confirmation page will appear on your PC. A link will be shown to prompt you to activate the account. From this link you will create the username and password, which will allow you to complete the download to your device.

If you should miss this link or prefer to create this information at a later time, please refer back to the registration email. This email is sent once the purchase is complete, and contains a link to register your account. If you do not see this e-mail within five minutes of your purchase, please check your spam mailbox. If this does not work please contact Support for assistance.

How do I delete and reinstall the software on my iOS device?

1. Press and hold the icon until all the icons begin to shake and an "X" appears

2. Tap the "X" above the program you wish to remove

3. Open the App Store on your device and search for Unbound Medicine

4. Download the application appropriate to your purchase.
(Listed as free for those who purchased on our website and priced for those who purchased through the app store)

How do I update the content in my Unbound Medicine product?

Open the app on your iOS device. Tap the circle update button in the upper left hand corner. Note that a wireless connection is required for any iOS updates.

My question does not appear in the FAQ. Where should I go for help?

If you do not see your question in this FAQ, please contact Support: support@unboundmedicine.com

Installation

Learn about downloading, registering, and activating your iOS product.

Download and Installation

Search for "Unbound Medicine"or a product title on iTunes from your computer or access the App Store directly from your iOS device. Tap "Install" to download the product.

Using the Application

View details on our product features and find tips and tricks for your Unbound iOS product.

Launching the Application

The application can be launched from your device’s home screen. Tap the application icon and you will be prompted to do one of two things: Log in or Learn More.

If you have already purchased the application from the Unbound Medicine store, simply enter your username and password and tap the "Log in" button.

If you would like to purchase the application or if you have further questions, tap the "Learn More" button to view more information.

Home Screen

The home screen displays your selected content. To open a content resource, tap the desired entry in the list.

Syncing

We recommend that you sync your device often to ensure that you have the most up-to-date content. From the product’s home page you can sync by tapping the icon in the upper right corner.

Jump To

To find an entry quickly and to avoid scrolling through an entire index, use the Jump To feature. Tap the "Jump to..." text box located just above the main index and the keyboard will appear. Begin typing the word you want to find. The cursor will automatically move to the location of the index that matches the characters you type.

Favorites

The Unbound™ Platform allows you to mark important information as a Favorite so you can return to it easily at any time. To view a list of the records you’ve marked as a favorite, return to the application’s home screen and tap the Favorites entry at the top of your list of resources.

To create a Favorite, first navigate to the record you would like to mark. Once there, press the star icon in the toolbar at the bottom of the screen. A second menu will appear with two options: "Add to Favorites" and "Cancel." Select "Add Favorites" to save your selection.

To remove a Favorite, select the record from your list and tap the star icon again. When the second menu appears, select "Remove from Favorites."

Cross Links

Unbound Medicine’s Cross Links feature enables you to access related content across an application.

This feature will only appear when linked resources are available. If a linked resource is available, you’ll see the Cross Links icon (opposite pointing arrows) appear in the tool bar at the bottom of the screen.

Tap the icon and you’ll see a new screen which lists all available Cross Links. The icon appearing next to each entry identifies the linked resource. To return to the original resource, use the back arrow in the upper left corner.

Selecting a Resource

The home screen displays a list of available content. To open a resource, select the entry in the list. Some Unbound Medicine applications allow you to edit your subscriptions by logging in to the companion website.

Reminder: The reader works with iPhone’s functionality to help you quickly locate the information you need:

• Drag the touchscreen up or down to scroll
• When viewing images, slide your fingers either together or apart on the screen to zoom in or out
• Alphabetical indexes will list the alphabet along the right side of the screen. Tap a letter to jump to entries beginning with that letter
• To follow your path backwards, use the button in the upper left corner. The button will display the name of the previous screen.
• To return to the application’s home screen, tap the home icon in the tool bar

Selecting an Index

Many resources are organized by multiple indexes, all of which you will find displayed in a list. To select a particular index, simply tap its title.

Selecting an Entry

To find an entry quickly, use the touchscreen to scroll or the "Jump to" feature as described above. To select an entry, tap its title.

Viewing an Entry

Depending on the content, multiple subsections may be available when viewing an entry. To jump to a particular subsection, click on the sections icon at the top right corner to see a list of available subsections. Tap the desired subsection. The section you are currently viewing will be highlighted in yellow. To return to the entry page, use the back button. To select a new entry simply tap its title.