You must meet the following system requirements to use Ovid@Hand.

Handheld Device

• Pocket PC 2000, 2002 or Pocket PC 2003 (Windows Mobile™ Pocket PC)
• 300k of available memory* for reader
  (with additional space depending on content)
• Memory cards are supported

• Windows® OS 95, 98, ME, 2000, XP, or NT 4.0 Workstation (SP3)
• ActiveSync 3.1 or later
• Connection to the Internet 

*TIP: How to check your handheld's memory.
To check that you have adequate space available:

From the handheld's Start Menu, choose Settings, then System, then Memory.  Check that you have the required "Storage" memory. On some devices you can move the memory slider to increase available Storage memory.

Install - Install Ovid@Hand conduit to your PC and the Ovid@Hand reader on your      handheld. Enter your serial number when requested.

A to Z Drug Facts, by Facts and Comparisons, provides information on thousands of medications. Each medication may have the following fields of information: Generic Name, Pronunciation, Brand Name, Therapeutic Class, Indications, Contraindications, Dosing, Interactions, Adverse Reactions, Precautions, Action, Lab Test Interferences, Administration and Storage, Assessment and Interventions, Overdosage and Patient and Family Educations.

Drug Interaction Facts, by Facts and Comparisons, allows a user to select any number of medications and quickly check for 1-1 interactions. Each interaction pair has a monograph with the following fields: level, onset, severity, documentation, interacting drugs, effects, mechanism, management, and discussion.

The "Folder Manager" located to the left of the "Content Display" has two sections. "View" allows you to switch from folder to folder. The active folder is designated by the "Open folder" icon; to open another folder simply click on its name.

The "Manage" portion allows you to perform such functions as creating new folders, renaming/recolor existing folders, or deleting folders. When you delete a folder you are given the option to delete all records in it or to move all records to the "Unfiled" folder.

1.) Why haven't I received the e-mail containing my serial number?
If you did not receive your e-mail, either you provided the wrong e-mail address during registration or there is a problem with your e-mail mailbox. To check the e-mail address that was used to send your registration e-mail, go to the Account section of the Ovid@Hand Web application. To get to the Accounts section, do the following:

  1. Login to Ovid@Hand (See question #6 in this document).
  2. Click on "Account" on the top right-hand corner of the library screen.
  3. Click on "E-mail" in the "Modify" section.
  4. Check to see if the e-mail is correct. If not, enter a new e-mail address.

When you are sure the e-mail address is correct, check to make sure there are no other issues with your e-mail. Possible problems include:

  - Your mailbox is full. Make room in your mailbox by deleting read e-mails.
  - Your mailbox is unavailable. Maybe your mailbox was closed due to
     inactivity (Contact your mail administrator).
  - There is a problem with your mail server  (Contact your mail administrator).

When you have corrected your e-mail account, you can have your serial number re-sent by clicking on "Get Serial Number" in the account section of the Ovid@Hand Web application.

2.) I can't install the application on my PC.
With some operating systems (notably Windows NT, 2000, and XP Pro) you must have Administrator access to install some programs. You may need to contact your internal support department to assist with the install if you do not have administrative rights on your PC.

3.) I get an error when I try to Sync for the first time.
The main cause of synchronization error is:

Not enough memory on your Handheld
The memory requirements for this product are found in the 
system requirements section.

To check that you have adequate space available:

To free additional space on your handheld:

1. From the handheld's Start Menu, choose Settings, then Remove Programs.
2. Tap on the Program you would like to delete and then tap "Remove."

4.) I ran the Installer and performed a synchronization, but I can't find the application on my handheld.
It's possible that some or all of the application did not get installed on the initial synchronization.

  1. Synchronize again and check whether the application got installed.
  2. If not, check if there is enough memory on your device (see Question #3).

5.) I had to perform a Hard Reset on my handheld. How do I reinstall the application?
A Hard Reset may wipe out all the applications and data in the device's flash ROM. To reinstall the application, re-run the product Installer and follow the on-screen instructions.

6.) How do I login to Ovid@Hand?
  1. Login to http://gateway.ovid.com
  2. Click "My Ovid@Hand"

7.) I downloaded the Ovid@Hand Installer, but now I can't find it.
There are two ways to solve this problem. The first is to use the "Search" option of the Windows Start menu.
  1. From the Windows Start menu, select "Search" and then "For Files or Folders…"
  2. Enter "Ovid@Hand" in the field labeled "Search for files or folders named:"
  3. Click the "Search Now" button.

The second is to download the Ovid@Hand Installer again:
  1. Login to Ovid@Hand (See #6: How do I login to Ovid@Hand).
  2. Click the "Accounts" link in the top right-hand corner of the library.
  3. Choose the "Download Software" link in the "Software Set Up" section.
  4. Follow the onscreen instructions.  When asked where to download the Installer,
      please note  the directory into which it will be saved for future reference.

8.) Can I install Ovid@Hand on a memory card?
Yes, the program can be installed on a memory card.  When you first run the Installer, you will be asked "Do you want to install this application in the Default Directory?"  Click "No", and then chose the card onto which you would like to install the application.

9.) I purchased a new handheld and want to install the application on it.
Simply re-run the Installer and follow the on-screen instructions.

10.) How do I add or remove content from my handheld?
  1. Login to Ovid@Hand (See #6: How do I login to Ovid@Hand).
  2. Click on the "Subscriptions" link located in the top right-hand corner of the library.
  3. Check or uncheck the appropriate content and click the "Update" button.
  4. Sync your handheld.

For technical support regarding Ovid@Hand, please contact our Technical Support Department via e-mail at support@ovid.com, or telephone your local support office:

USA and Canada: Tel: +1 (1) 781-769-2599

London and Europe Tel:  +44 (0) 20 8585 6400

Australia Tel: +61 (0) 2 9231 5599