You must meet the following system requirements to use the product.

• Palm OS® 3.5 or later 
• (5.0 or later to view images)
• 2.0 MB of available handheld memory*
• Memory Cards supported
• Palm HotSync Manager 4.1 or later (6.2 or later for MS Vista)
• Windows PC or Mac OS X with Internet Connection

*TIP: How to check your handheld's memory.
To check that you have adequate space available:

1. From the handheld's home screen, Tap the Menu button in the Graffiti area.
2. From the "App" menu, select "Info". Your memory usage will appear at the top of  the screen. If you do not have enough memory to install the product, consider deleting some unused applications. For more information, read "Not enough memory on your Handheld" in Support:Common Problems.

Install
The product installer places the Unbound Medicine reader and data in your Palm install directory and the Unbound Medicine Conduit on your PC.

Synchronize
Installs the Unbound Medicine reader and data on your handheld.

Proxy Server Setup (optional)
The installer will attempt to auto-detect any proxy server or firewall settings.  However, if you have difficulty activating the product it is likely that your Proxy Server Settings need to adjusted manually. For more info on Proxy Server setup see "Proxy Server Configuration" below.

Synchronize Again
Activates the product when your serial number is entered.

To create a Bookmark, select the icon found at the top of the screen. When the drop-down window appears, choose "Add Bookmark" to save your selection.

To return to a Bookmarked page, select the and simply choose the desired Bookmark. A checkbox will appear next to the Bookmarked page you are currently viewing.

To remove a Bookmark, you must first select that Bookmark from your list. Choose the icon again. When the drop-down window appears, select "Remove Bookmark".

1. Where can I find my Serial Number?
   Your Serial Number will be emailed as part of your product purchase.  If you did not receive your serial number, you can request it be resent by going to the Unbound Medicine Support Website.  Be sure to check your Junk Mail folder in case our email is being filtered as Junk Mail by your email client.

2. Is the application compatible with Windows Vista?
   Yes we are compatible. We have tested the released version and found that our Palm software installed successfully with the new Vista OS. The requirements for the Palm OS have not changed. You will still use the HotSync Manager to synchronize with the computer.

   There were changes to the Pocket PC platform. With this latest Windows OS, Pocket PC devices will no longer sync using the Active Sync program. Instead they use a program called Windows Mobile Device Center (WMDC). Pocket PC 2002 and earlier is not supported on Windows Vista. If you need to download the Mobile Device Center please visit the Microsoft website.

3. I get an error when I try to HotSync for the first time.
   There are a few possible causes of errors during HotSync:
   
   a) Not enough memory on your Handheld
   The memory requirements for this product are found in the system requirements section.
   To check that you have adequate space available:

   1. From the handheld's home screen, Tap the Menu button in the Graffiti area.
   2. From the "App" menu, select "Info". Your memory usage will appear at the top of the screen. If you do not have enough memory, consider deleting some unused applications.
   
   To free additional space on your handheld:
   1. From the handheld's home screen, Tap the Menu button in the Graffiti area.
   2. From the "App" menu, select "Delete". A List of the applications installed to your handheld and their memory usage will be displayed. Tap on the application you wish to delete. You will be asked to confirm the operation. Continue to do this until the "Free Memory" displayed at the top of the screen exceeds the memory requirement.
   
   b) Proxy Server configuration
   If you are having trouble activating the product, it may be because your institution or Internet service provider uses a proxy server or firewall.  If this is the case, the program will attempt to configure these settings for you.  If the auto-setup is not successful, you must enter Proxy Settings manually. You may need to contact your IT department or Internet Service Provider to obtain the correct proxy settings. To enter or verify your proxy server information:
   1. Right-click on the HotSync icon in your Window's System Tray.
   2. Select "Custom..."
   3. Select "Unbound Medicine" from the Conduit list, and then click "Change".
   4. Check the "Use Proxy Server" button and fill in the appropriate information.

4. I ran the Installer and performed a HotSync, but I can't find the application on my handheld.
   It's possible that some or all of the application did not get installed. You can check your HotSync log to see if any specific errors are displayed:
     1. Right-click on the HotSync icon in your Window's System Tray .
     2. Select "View Log..."
               Possible error messages can include:
                   - Out of memory (see #3a: Not enough memory on your Handheld)
                   - Connection to the handheld was lost.  Please check that your
                      handheld is properly connected, and HotSync again.

5. I had to perform a Hard Reset on my handheld. How do I reinstall the application?
   A Hard Reset wipes out all the applications and data in the device's flash ROM. To reinstall the application, re-run the product Installer and follow the on-screen instructions.

6. I purchased a new handheld and want to install the application on it.
   Simply re-run the Installer and follow the on-screen instructions.

7. Can I install the application on a memory card?
   Yes, this product can be installed on memory cards. To install on a supported memory card, simply choose "Yes" when asked during installation if you wish to place the application on a memory card.

8. Why am I asked for my serial number every time I HotSync my Palm device?
   This normally occurs when your HotSync settings are incorrect.  To correct this problem:
   • Right-click on the HotSync Manager icon in your system tray (bottom right-hand corner of your screen).
   • Click on "Custom"
   • Select “System” from the "Conduit" list.
   • Click on the "Change" button.
   • Select " Handheld Overwrites Desktop"
   • Click "OK"
   • HotSync your Palm and enter your serial number when prompted.