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1.) I get an error
when I try to Sync for the first time.
There are a few possible causes of errors during Sync. Often
the cause of the error can be found in the HotSync log. To
view the log, right-click the HotSync icon 
in your Windows System Tray and choose "View
Log..." Look for messages that come after
"HarrisonsPractice Version X.XX Build X, Palm Version: X.X".
Not enough memory on your handheld
Each content resource requires a different amount of memory. To check
that you have adequate space available:
1. From the handheld home screen, Tap the "Menu"
button in the Graffiti area.
2. From the "App" menu, select "Info". Your memory
usage will appear at the top of
the screen.
If you do not have the correct amount of memory available, consider
deleting some unused
applications.
To free additional space on your handheld:
1. From the handheld home screen, Tap the "Menu"
button in the Graffiti area.
2. From the "App" menu, select "Delete". A List of
the applications installed to
your
handheld and their memory usage will be displayed. Tap on the
application
you wish
to delete. You will be asked to confirm the operation. Continue to do
this until
the "Free Memory" displayed at the top of the screen equals the
appropriate amount.
Proxy server settings
If you normally use a proxy server to connect to the Internet, you may
need to enter your proxy settings in the HotSync application. If you
are not familiar with proxy server settings, you may need to contact
your IT department. To enter or verify your proxy server information:
1. Right-click on the HotSync icon
in your Windows System Tray.
2. Select "Custom…"
3. Select "Harrisons_Practice"
from the Conduit list, and then click on "Change".
4. Check the "Use Proxy Server"
button and fill in the appropriate information.
2.) I installed
Harrisons_Practice.exe and synchronized, but I can't find the
application on my handheld.
It's possible that some or all of Harrison's Practice did not get
installed. You can check your HotSync log to see if any specific errors
are displayed:
1. Right-click on the HotSync icon
in your Windows System Tray .
2. Select "View Log…"
Possible
error messages can include:
-
Out of memory (see #1: Not enough memory
on your Handheld)
-
Connection to the handheld was lost (try to Sync again)
3.) How do I login to
Harrison's Practice?
1. Go to http://www.harrisonspractice.com
2. Enter your user name and password when prompted.
4.)
I downloaded the Installer, but now I can't find it.
There are two ways to solve this problem. The first is to use the
"Search" option of the Windows Start menu.
1. From the Windows Start menu,
select "Search" and then "For Files or
Folders…"
2. Enter "Harrisons_Practice.exe" in the field
labeled "Search for files or folders named:"
3. Click the "Search Now"
button.
The second is to download the Harrison's Practice
Installer again:
1. Login to Harrison's Practice (see #3: How do I login to Harrison's Practice).
2. Click the PDA link.
3. Choose the "Download Software"
link in the "PDA Software" section.
4. Follow the onscreen instructions. When
asked where to download the Installer,
please note the
directory into which it is saved for future reference.
5.) Can I install Harrison's
Practice on a memory card?
Yes, this product can be installed on memory cards. To install on a
supported memory card, simply click "Yes" when asked during
installation if you wish to place the application on a memory card.
6.) Is there a version of
Harrison's Practice for Pocket PC or Psion?
A Pocket PC version is available. The software installer can
be downloaded from the "PDA" section (see
question #4 above). To view the Pocket PC User
Guide, log into Harrison's Practice and click the PDA
link. Next, in the "PDA Documentation" section, click the
"User Guide" link and then choose the "Pocket PC User Guide".
Currently, there is no support for the Psion platform.
7.) How do I add or remove
content from my handheld?
1. Login to Harrison's Practice
(see #3: How do I login to Harrison's
Practice).
2. Click on the PDA link.
3. Check or uncheck the appropriate content and
click the "Update" button.
4. Sync your handheld.
8.) I can't install Harrison's
Practice on my PC.
With some operating systems (Notably Windows NT, 2000, and XP Pro) you
must have Administrator access to install some programs. You may need
to contact your internal support department to assist with the install
if you do not have administrative rights on your PC.
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in the Graffiti area.
icon found at the top of the PDA screen. When
the drop-down window appears, select "Add Bookmark" to save your
selection.
located at
the top of the screen.
