Last updated: December 3, 2025

Unbound Medicine, Inc. (“Unbound Medicine,” “we,” “us,” “our”) is the controller for personal data processed via cookies and similar technologies on our websites and applications. This Cookie Policy explains what these technologies are, why we use them, and your choices.

Contact: support@unboundmedicine.com

Address: Unbound Medicine, Inc., 3 Boars Head Ln, Charlottesville, VA 22903, USA

Privacy Policy: https://www.unboundmedicine.com/privacy

• Cookies are small text files stored on your device by a website or app. They help basic functions work, make features more reliable, and provide information to site owners.
• We may also use similar technologies such as local storage, SDK identifiers (in mobile apps), and pixels/tags that perform a similar role.
• Cookies can be set by us (first‑party) or by our service providers (third‑party). You can control or delete cookies through your browser or device settings.

We use cookies for the following purposes:

• Operate our subscription content platforms and e-commerce functionality;
• Keep you securely signed in and maintain your session;
• Remember your settings and preferences;
• Provide requested features such as Favorites, saved searches, and saved content;
• Measure usage to improve our products (analytics);
• Measure engagement with our emails (first‑party tracking pixels for delivery, opens, and link clicks); and
• Where applicable, measure the effectiveness of our marketing.

We group cookies and similar technologies into the categories below. Essential cookies are necessary to provide the services you request and do not require consent under the ePrivacy rules. All other categories are used only with your consent.

1) Essential (strictly necessary) – no consent required

• Purpose: Core functionality (security, authentication, session management, load balancing, fraud prevention, cart, and feature‑dependent storage you request).
• Examples: Session/authentication cookies; preferences required for a feature to work.
• Control: These cannot be disabled via Manage Cookie Preferences because our services rely on them.
• See Cookie Details below for specific identifiers and retention.

2) Analytics – consent

• Purpose: Measure usage to diagnose issues and improve features (web and mobile apps); first‑party email pixels for delivery/opens/clicks. We do not use analytics data for advertising.
• Provider: Google Analytics.
• Control: Off by default; enabled only if you opt in. You can withdraw consent at any time.
• Transfers: Google may process outside the EEA under Standard Contractual Clauses.
• See Cookie Details below for specific identifiers and retention.

3) Marketing – consent

• Purpose: Measure ad performance (conversions), enable remarketing/limited cross‑site tracking, and display embedded videos.
• Providers: YouTube (privacy‑enhanced mode); Meta Pixel.
• Control: Off by default; enabled only if you opt in or click to load a video. You can withdraw consent at any time.
• Transfers: Google and Meta may process outside the EEA under Standard Contractual Clauses.
• See Cookie Details below for specific identifiers and retention.

4) Live Chat – consent

• Purpose: Provide real‑time support and maintain chat continuity/UI state.
• Provider: LiveChat, Inc.
• Control: Off by default; toggle in Cookie Preferences. If disabled, the chat widget does not load or set non‑essential storage.
• Transfers: May involve processing outside the EEA under Standard Contractual Clauses.
• See Cookie Details below for specific identifiers and retention.

Provider	Cookie Name	Purpose	Type	Expiration
Unbound Medicine	JSESSIONID	Maintains authentication and session; stores/retrieves required preferences and user‑requested features	Essential	Session (removed when browser window closed or 30 minutes of inactivity)
Unbound Medicine	ubremember	“Remember me” token to keep you signed in across sessions	Essential	30 days
Unbound Medicine	SSO-*	Supports single sign‑on flow	Essential	24 hours
Unbound Medicine	hide_banner_*; *sub-banner; hide_fpopup*	stores user preferences for promotional banners, sub-banners, and floating popups; prevents repeated display of dismissed elements	Essential	1 year
Google Analytics (set on .unboundmedicine.com)	_ga; _ga_[Property-ID]	Distinguishes users and measures usage (analytics)	Analytics	Up to 13 months
Google Analytics (set on .unboundmedicine.com)	_gid	Distinguishes users (analytics)	Analytics	24 hours
Google LLC (YouTube, privacy‑enhanced mode)	AEC; APISID; HSID; NID; OTZ; SAPISID; SID; SIDCC; SSID	Displays embedded videos; on view/play may contact youtube.com/google.com and set/read cookies for security/fraud prevention (AEC, SIDCC), authentication/ account and personalization when logged in to Google (SID, HSID, SSID, SAPISID, APISID), and preferences/ads signals (NID, OTZ)	Marketing	AEC/SIDCC up to 6 months NID ~6 months OTZ weeks–months SID/HSID/SSID/SAPISID/APISID up to 2 years (varies by user/login state and region)
Meta Pixel (set on .unboundmedicine.com)	_fbp	Facebook/Meta pixel identifier for advertising and campaign measurement	Marketing	3 months
LiveChat, Inc.	localStorage: e8027872-...:state	Stores chat widget state on Products and Support pages (minimized/maximized, drafts, invitations, preferences) to provide support and continuity	Live Chat	8 hours or until cleared

• Consent banner: On your first visit, we ask for your consent to use non‑essential cookies (e.g., Analytics, Marketing, LiveChat support). We do not set these unless you consent.
• Cookie Preferences: You can change or withdraw your consent at any time by clicking ‘Cookie Preferences’ in the site footer or within your account menu.
• Browser/device settings: You can also block or delete cookies using your browser or device controls.
• Managing cookies in popular browsers:
  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Safari (macOS)
  • Safari (iOS)
  • Android (Chrome):
  • Note: Blocking essential cookies may impact site functionality.

Where providers process data outside your country (e.g., Google, Meta, LiveChat), we use appropriate safeguards such as Standard Contractual Clauses. See provider policies for details.

We may update this Cookie Policy to reflect changes to the cookies and similar technologies we use, or for legal, technical, or business reasons. Please review this page periodically for the latest information. We will update the “Last updated” date at the top of this policy and, where required, notify you of material changes.

If you have questions about this Cookie Policy or our use of cookies and similar technologies, contact: support@unboundmedicine.com