Abstract
This study was an examination of the impact of negative affectivity on relationships between emotional dissonance, job satisfaction, and emotional exhaustion. Negative affectivity is the predisposition to view life in negative terms. Emotional dissonance originates from the conflict between expressed and experienced emotions. In organizations that require the expression of positive emotions, high negative affectivity individuals may experience conflict between expressed, positive emotions and felt, negative emotions. A moderator effect exists when high negative affectivity individuals experience greater job dissatisfaction and emotional exhaustion. Alternatively, negative affectivity may exert a confounding effect through its relationship to both emotional dissonance and its outcomes. Empirical tests showed that negative affectivity moderated the emotional dissonance-job satisfaction relationship and confounded the emotional dissonance-emotional exhaustion relationship.
TY - JOUR
T1 - Negative affectivity: moderator or confound in emotional dissonance-outcome relationships?
A1 - Abraham,R,
PY - 1999/2/18/pubmed
PY - 1999/2/18/medline
PY - 1999/2/18/entrez
SP - 61
EP - 72
JF - The Journal of psychology
JO - J Psychol
VL - 133
IS - 1
N2 - This study was an examination of the impact of negative affectivity on relationships between emotional dissonance, job satisfaction, and emotional exhaustion. Negative affectivity is the predisposition to view life in negative terms. Emotional dissonance originates from the conflict between expressed and experienced emotions. In organizations that require the expression of positive emotions, high negative affectivity individuals may experience conflict between expressed, positive emotions and felt, negative emotions. A moderator effect exists when high negative affectivity individuals experience greater job dissatisfaction and emotional exhaustion. Alternatively, negative affectivity may exert a confounding effect through its relationship to both emotional dissonance and its outcomes. Empirical tests showed that negative affectivity moderated the emotional dissonance-job satisfaction relationship and confounded the emotional dissonance-emotional exhaustion relationship.
SN - 0022-3980
UR - https://www.unboundmedicine.com/medline/citation/10022078/Negative_affectivity:_moderator_or_confound_in_emotional_dissonance_outcome_relationships
L2 - https://www.tandfonline.com/doi/full/10.1080/00223989909599722
DB - PRIME
DP - Unbound Medicine
ER -