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The search for value: a quality improvement cycle linking process, outcomes, and patient satisfaction.
J Health Adm Educ. 1994 Winter; 12(1):29-38.JH

Abstract

American industry has been implementing continuous quality improvement (CQI) for several years. The business community and accrediting organizations are applying pressure to health care organizations to implement CQI to assure the delivery of cost-effective, quality health care services. In their rush to embrace the demands of industry, health care organizations must realize that many within their ranks long ago adopted the philosophy of CQI without calling it by name. The key is to adapt the concepts of CQI to existing quality improvement efforts rather than simply following a new recipe. By looking primarily at hospital systems like administration and finance, health care organizations may not be significantly addressing the clinical system. Consumers, however, want patient care to be addressed immediately. The author reflects on his experience that process improvement, not personnel change, is the key to successes in health care management.

Authors+Show Affiliations

Department of Health Administration, Southwest Texas State University, San Marcos 78668.

Pub Type(s)

Journal Article

Language

eng

PubMed ID

10131106

Citation

Renick, O. "The Search for Value: a Quality Improvement Cycle Linking Process, Outcomes, and Patient Satisfaction." The Journal of Health Administration Education, vol. 12, no. 1, 1994, pp. 29-38.
Renick O. The search for value: a quality improvement cycle linking process, outcomes, and patient satisfaction. J Health Adm Educ. 1994;12(1):29-38.
Renick, O. (1994). The search for value: a quality improvement cycle linking process, outcomes, and patient satisfaction. The Journal of Health Administration Education, 12(1), 29-38.
Renick O. The Search for Value: a Quality Improvement Cycle Linking Process, Outcomes, and Patient Satisfaction. J Health Adm Educ. 1994;12(1):29-38. PubMed PMID: 10131106.
* Article titles in AMA citation format should be in sentence-case
TY - JOUR T1 - The search for value: a quality improvement cycle linking process, outcomes, and patient satisfaction. A1 - Renick,O, PY - 1994/12/4/pubmed PY - 1994/12/4/medline PY - 1994/12/4/entrez SP - 29 EP - 38 JF - The Journal of health administration education JO - J Health Adm Educ VL - 12 IS - 1 N2 - American industry has been implementing continuous quality improvement (CQI) for several years. The business community and accrediting organizations are applying pressure to health care organizations to implement CQI to assure the delivery of cost-effective, quality health care services. In their rush to embrace the demands of industry, health care organizations must realize that many within their ranks long ago adopted the philosophy of CQI without calling it by name. The key is to adapt the concepts of CQI to existing quality improvement efforts rather than simply following a new recipe. By looking primarily at hospital systems like administration and finance, health care organizations may not be significantly addressing the clinical system. Consumers, however, want patient care to be addressed immediately. The author reflects on his experience that process improvement, not personnel change, is the key to successes in health care management. SN - 0735-6722 UR - https://www.unboundmedicine.com/medline/citation/10131106/The_search_for_value:_a_quality_improvement_cycle_linking_process_outcomes_and_patient_satisfaction_ DB - PRIME DP - Unbound Medicine ER -