Building strategic partnerships between employers and managed care firms to enhance quality of care.Behav Healthc Tomorrow. 1994 Sep-Oct; 3(5):39-43.BH
The challenges of integrating behavioral healthcare delivery and the demand for better management of behavioral healthcare benefits require corporate risk managers to focus on issues of quality and outcomes. A strategic partnership between the employer and a managed care organization is one tool for reducing risk and improving the quality of services for beneficiaries, using the techniques of total quality management. The following article describes a six-step process for launching such a strategic partnership, along with some potential pitfalls.