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The customer satisfaction factor: the value of conducting employee evaluations of managed care networks.
Benefits Q. 1995; 11(2):43-7.BQ

Abstract

Gathering customer satisfaction information is an idea whose time has come. Employers conducting employee evaluations of their managed care networks find the data valuable from both a strategic and a tactical standpoint. The thoughtful, intelligent use of such data can lead to more effective health care management.

Authors+Show Affiliations

Moses JD
Hewitt Associates, Bedminster, NJ, USA.

MeSH

Consumer BehaviorDecision Making, OrganizationalEmployee GrievancesEmployer Health CostsHealth Benefit Plans, EmployeeManaged Care ProgramsPlanning TechniquesUnited States

Pub Type(s)

Journal Article

Language

eng

PubMed ID

10142762

Citation

Moses, J D.. "The Customer Satisfaction Factor: the Value of Conducting Employee Evaluations of Managed Care Networks." Benefits Quarterly, vol. 11, no. 2, 1995, pp. 43-7.
Moses JD. The customer satisfaction factor: the value of conducting employee evaluations of managed care networks. Benefits Q. 1995;11(2):43-7.
Moses, J. D. (1995). The customer satisfaction factor: the value of conducting employee evaluations of managed care networks. Benefits Quarterly, 11(2), 43-7.
Moses JD. The Customer Satisfaction Factor: the Value of Conducting Employee Evaluations of Managed Care Networks. Benefits Q. 1995;11(2):43-7. PubMed PMID: 10142762.
* Article titles in AMA citation format should be in sentence-case
TY - JOUR T1 - The customer satisfaction factor: the value of conducting employee evaluations of managed care networks. A1 - Moses,J D, PY - 1994/12/9/pubmed PY - 1994/12/9/medline PY - 1994/12/9/entrez SP - 43 EP - 7 JF - Benefits quarterly JO - Benefits Q VL - 11 IS - 2 N2 - Gathering customer satisfaction information is an idea whose time has come. Employers conducting employee evaluations of their managed care networks find the data valuable from both a strategic and a tactical standpoint. The thoughtful, intelligent use of such data can lead to more effective health care management. SN - 8756-1263 UR - https://www.unboundmedicine.com/medline/citation/10142762/The_customer_satisfaction_factor:_the_value_of_conducting_employee_evaluations_of_managed_care_networks_ L2 - https://medlineplus.gov/managedcare.html DB - PRIME DP - Unbound Medicine ER -