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Using customer input to improve managed care performance.
Manag Care Q. 1995 Autumn; 3(4):45-51.MC

Abstract

How do you get the information you need to manage your company's health care plans effectively? Consider a "customer satisfaction survey" that gathers data from the people who use the plans every day: employees. Make the data work for you when you negotiate costs, communicate key plan features, and look for ways to improve health care quality and upgrade the service you and your employees get from your health plans. American Express and the Chicago Health Plan Value Project (a unique group of 14 companies and 7 health plans) tried this approach, and they now expect a "win-win-win" situation all around.

Authors+Show Affiliations

Kairey MS
Hewitt Associates, Lincolnshire, IL, USA.
Baumruk RW
No affiliation info available

MeSH

Decision Making, OrganizationalFeedbackHealth Benefit Plans, EmployeeHumansIndustryManaged Care ProgramsModels, OrganizationalPatient SatisfactionPlanning TechniquesQuality of Health CareResearch DesignUnited States

Pub Type(s)

Journal Article

Language

eng

PubMed ID

10151595

Citation

Kairey, M S., and R W. Baumruk. "Using Customer Input to Improve Managed Care Performance." Managed Care Quarterly, vol. 3, no. 4, 1995, pp. 45-51.
Kairey MS, Baumruk RW. Using customer input to improve managed care performance. Manag Care Q. 1995;3(4):45-51.
Kairey, M. S., & Baumruk, R. W. (1995). Using customer input to improve managed care performance. Managed Care Quarterly, 3(4), 45-51.
Kairey MS, Baumruk RW. Using Customer Input to Improve Managed Care Performance. Manag Care Q. 1995;3(4):45-51. PubMed PMID: 10151595.
* Article titles in AMA citation format should be in sentence-case
TY - JOUR T1 - Using customer input to improve managed care performance. AU - Kairey,M S, AU - Baumruk,R W, PY - 1996/3/3/pubmed PY - 1996/3/3/medline PY - 1996/3/3/entrez SP - 45 EP - 51 JF - Managed care quarterly JO - Manag Care Q VL - 3 IS - 4 N2 - How do you get the information you need to manage your company's health care plans effectively? Consider a "customer satisfaction survey" that gathers data from the people who use the plans every day: employees. Make the data work for you when you negotiate costs, communicate key plan features, and look for ways to improve health care quality and upgrade the service you and your employees get from your health plans. American Express and the Chicago Health Plan Value Project (a unique group of 14 companies and 7 health plans) tried this approach, and they now expect a "win-win-win" situation all around. SN - 1064-5454 UR - https://www.unboundmedicine.com/medline/citation/10151595/Using_customer_input_to_improve_managed_care_performance_ DB - PRIME DP - Unbound Medicine ER -