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Implementation of total quality management: conventional wisdom versus reality.
Hosp Health Serv Adm. 1996 Summer; 41(2):143-59.HH

Abstract

Hospitals nationwide are beginning to implement continuous quality improvement (CQI) (Barsness et al. 1993; Kosta 1992). In large part this is due to the belief that the implementation of CQI will lead to higher quality patient care, improved patient satisfaction, better employee morale, and lower cost service delivery. However, to date there have been few empirical studies of CQI implementation efforts in healthcare (Shortell et al. 1994).

Authors+Show Affiliations

Graduate School of Business Administration, University of Colorado, Denver 80217, USA.No affiliation info availableNo affiliation info availableNo affiliation info availableNo affiliation info availableNo affiliation info availableNo affiliation info available

Pub Type(s)

Journal Article
Research Support, Non-U.S. Gov't

Language

eng

PubMed ID

10157960

Citation

Boerstler, H, et al. "Implementation of Total Quality Management: Conventional Wisdom Versus Reality." Hospital & Health Services Administration, vol. 41, no. 2, 1996, pp. 143-59.
Boerstler H, Foster RW, O'Connor EJ, et al. Implementation of total quality management: conventional wisdom versus reality. Hosp Health Serv Adm. 1996;41(2):143-59.
Boerstler, H., Foster, R. W., O'Connor, E. J., O'Brien, J. L., Shortell, S. M., Carman, J. M., & Hughes, E. F. (1996). Implementation of total quality management: conventional wisdom versus reality. Hospital & Health Services Administration, 41(2), 143-59.
Boerstler H, et al. Implementation of Total Quality Management: Conventional Wisdom Versus Reality. Hosp Health Serv Adm. 1996;41(2):143-59. PubMed PMID: 10157960.
* Article titles in AMA citation format should be in sentence-case
TY - JOUR T1 - Implementation of total quality management: conventional wisdom versus reality. AU - Boerstler,H, AU - Foster,R W, AU - O'Connor,E J, AU - O'Brien,J L, AU - Shortell,S M, AU - Carman,J M, AU - Hughes,E F, PY - 1996/7/1/pubmed PY - 1999/4/2/medline PY - 1996/7/1/entrez SP - 143 EP - 59 JF - Hospital & health services administration JO - Hosp Health Serv Adm VL - 41 IS - 2 N2 - Hospitals nationwide are beginning to implement continuous quality improvement (CQI) (Barsness et al. 1993; Kosta 1992). In large part this is due to the belief that the implementation of CQI will lead to higher quality patient care, improved patient satisfaction, better employee morale, and lower cost service delivery. However, to date there have been few empirical studies of CQI implementation efforts in healthcare (Shortell et al. 1994). SN - 8750-3735 UR - https://www.unboundmedicine.com/medline/citation/10157960/Implementation_of_total_quality_management:_conventional_wisdom_versus_reality_ L2 - http://ovidsp.ovid.com/ovidweb.cgi?T=JS&PAGE=linkout&SEARCH=10157960.ui DB - PRIME DP - Unbound Medicine ER -