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Organizational citizenship behavior among hospital employees: a multidimensional analysis involving job satisfaction and organizational commitment.
Hosp Health Serv Adm. 1997 Summer; 42(2):221-41.HH

Abstract

As hospitals continue to face intense pressure to control operating costs, many have resorted to staff reductions and other redesign efforts. The remaining employees are frequently asked to do more with less. In these uncertain times, it is important that hospital administrators understand the concept of organizational citizenship behavior (OCB) and attempt to attract and retain those employees capable of exhibiting such behaviors. This study examined the relationships between three organizational commitment components, as well as job satisfaction (including specific facet measures) and two separate forms of OCB. Usefulness analyses indicated that satisfaction with coworkers and affective commitment were the two most important predictors of one dimension of citizenship behavior, as each construct contributed unique variance in the dependent variable. Implications for future research and practice are provided.

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Authors+Show Affiliations

Bolon DS
School of Health Sciences, Ohio University, Athens 45701, USA.

MeSH

Attitude of Health PersonnelCross-Sectional StudiesData CollectionEmploymentHealth Services ResearchHospital Bed Capacity, 500 and overHospital RestructuringHumansJob SatisfactionOrganizational CulturePersonnel Administration, HospitalPersonnel LoyaltyPersonnel, HospitalRegression AnalysisSocial BehaviorUnited StatesWorkforce

Pub Type(s)

Journal Article

Language

eng

PubMed ID

10167456

Citation

Bolon, D S.. "Organizational Citizenship Behavior Among Hospital Employees: a Multidimensional Analysis Involving Job Satisfaction and Organizational Commitment." Hospital & Health Services Administration, vol. 42, no. 2, 1997, pp. 221-41.
Bolon DS. Organizational citizenship behavior among hospital employees: a multidimensional analysis involving job satisfaction and organizational commitment. Hosp Health Serv Adm. 1997;42(2):221-41.
Bolon, D. S. (1997). Organizational citizenship behavior among hospital employees: a multidimensional analysis involving job satisfaction and organizational commitment. Hospital & Health Services Administration, 42(2), 221-41.
Bolon DS. Organizational Citizenship Behavior Among Hospital Employees: a Multidimensional Analysis Involving Job Satisfaction and Organizational Commitment. Hosp Health Serv Adm. 1997;42(2):221-41. PubMed PMID: 10167456.
* Article titles in AMA citation format should be in sentence-case
TY - JOUR T1 - Organizational citizenship behavior among hospital employees: a multidimensional analysis involving job satisfaction and organizational commitment. A1 - Bolon,D S, PY - 1997/7/1/pubmed PY - 1999/4/2/medline PY - 1997/7/1/entrez SP - 221 EP - 41 JF - Hospital & health services administration JO - Hosp Health Serv Adm VL - 42 IS - 2 N2 - As hospitals continue to face intense pressure to control operating costs, many have resorted to staff reductions and other redesign efforts. The remaining employees are frequently asked to do more with less. In these uncertain times, it is important that hospital administrators understand the concept of organizational citizenship behavior (OCB) and attempt to attract and retain those employees capable of exhibiting such behaviors. This study examined the relationships between three organizational commitment components, as well as job satisfaction (including specific facet measures) and two separate forms of OCB. Usefulness analyses indicated that satisfaction with coworkers and affective commitment were the two most important predictors of one dimension of citizenship behavior, as each construct contributed unique variance in the dependent variable. Implications for future research and practice are provided. SN - 8750-3735 UR - https://www.unboundmedicine.com/medline/citation/10167456/Organizational_citizenship_behavior_among_hospital_employees:_a_multidimensional_analysis_involving_job_satisfaction_and_organizational_commitment_ L2 - http://ovidsp.ovid.com/ovidweb.cgi?T=JS&PAGE=linkout&SEARCH=10167456.ui DB - PRIME DP - Unbound Medicine ER -