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Charting patient satisfaction.
Mark Health Serv. 1997 Summer; 17(2):22-9.MH

Abstract

The importance of maintaining high levels of patient satisfaction has been well researched and thoroughly documented. Patient satisfaction can be measured, changed, controlled, and managed effectively to aid in improvement quality. Nevertheless, little research has been conducted to determine how patient satisfaction affects quality or how satisfaction strategies affect patients' perceptions. The authors of this study view patient satisfaction as a value-added component. They present a statistical process control-chart method that can help implement and evaluate a CQI strategy for improving patient satisfaction. The study illustrates how to measure patient satisfaction, create control charts, interpret the results, and develop administrative applications aimed at fulfilling a CQI strategy.

Authors

Bell R
No affiliation info available
Krivich MJ
No affiliation info available
Boyd MS
No affiliation info available

MeSH

Data CollectionData Interpretation, StatisticalEconomic CompetitionHealth Care SurveysHumansNursing Service, HospitalPatient SatisfactionProcess Assessment, Health CareSurveys and QuestionnairesTotal Quality ManagementUnited States

Pub Type(s)

Journal Article

Language

eng

PubMed ID

10170284

Citation

Bell, R, et al. "Charting Patient Satisfaction." Marketing Health Services, vol. 17, no. 2, 1997, pp. 22-9.
Bell R, Krivich MJ, Boyd MS. Charting patient satisfaction. Mark Health Serv. 1997;17(2):22-9.
Bell, R., Krivich, M. J., & Boyd, M. S. (1997). Charting patient satisfaction. Marketing Health Services, 17(2), 22-9.
Bell R, Krivich MJ, Boyd MS. Charting Patient Satisfaction. Mark Health Serv. 1997;17(2):22-9. PubMed PMID: 10170284.
* Article titles in AMA citation format should be in sentence-case
TY - JOUR T1 - Charting patient satisfaction. AU - Bell,R, AU - Krivich,M J, AU - Boyd,M S, PY - 1997/7/1/pubmed PY - 1998/2/1/medline PY - 1997/7/1/entrez SP - 22 EP - 9 JF - Marketing health services JO - Mark Health Serv VL - 17 IS - 2 N2 - The importance of maintaining high levels of patient satisfaction has been well researched and thoroughly documented. Patient satisfaction can be measured, changed, controlled, and managed effectively to aid in improvement quality. Nevertheless, little research has been conducted to determine how patient satisfaction affects quality or how satisfaction strategies affect patients' perceptions. The authors of this study view patient satisfaction as a value-added component. They present a statistical process control-chart method that can help implement and evaluate a CQI strategy for improving patient satisfaction. The study illustrates how to measure patient satisfaction, create control charts, interpret the results, and develop administrative applications aimed at fulfilling a CQI strategy. SN - 1094-1304 UR - https://www.unboundmedicine.com/medline/citation/10170284/Charting_patient_satisfaction_ DB - PRIME DP - Unbound Medicine ER -