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Continuous quality improvement: a survey of American and Canadian healthcare executives.
Hosp Health Serv Adm. 1997 Winter; 42(4):525-44.HH

Abstract

The continuous quality improvement (CQI) movement, while experiencing great popularity years ago, has been declining in interest across other industries. This article studied American and Canadian hospital executives who have embraced the concept of CQI and will continue to be committed to CQI efforts in the future. Executives of CQI hospitals strongly believe that CQI is not a fad and is essential to their organizations' survival. The majority of the hospital executives in the sample have a good understanding of CQI. The drive to provide quality service to both internal and external customers is the primary motivation for being involved with CQI. Some unsuccessful CQI efforts can be attributed to a lack of CQI skills, poor planning, and insufficient staffing. Close to 90 percent of the respondents expected their involvement with CQI to increase significantly in the future. This result implies that CQI is still being considered and will maintain its role as an effective management tool in the healthcare sector.

Authors+Show Affiliations

Michael G. DeGroote School of Business, McMaster University, Hamilton, Ontario.No affiliation info available

Pub Type(s)

Comparative Study
Journal Article

Language

eng

PubMed ID

10174464

Citation

Chan, Y C., and S J. Ho. "Continuous Quality Improvement: a Survey of American and Canadian Healthcare Executives." Hospital & Health Services Administration, vol. 42, no. 4, 1997, pp. 525-44.
Chan YC, Ho SJ. Continuous quality improvement: a survey of American and Canadian healthcare executives. Hosp Health Serv Adm. 1997;42(4):525-44.
Chan, Y. C., & Ho, S. J. (1997). Continuous quality improvement: a survey of American and Canadian healthcare executives. Hospital & Health Services Administration, 42(4), 525-44.
Chan YC, Ho SJ. Continuous Quality Improvement: a Survey of American and Canadian Healthcare Executives. Hosp Health Serv Adm. 1997;42(4):525-44. PubMed PMID: 10174464.
* Article titles in AMA citation format should be in sentence-case
TY - JOUR T1 - Continuous quality improvement: a survey of American and Canadian healthcare executives. AU - Chan,Y C, AU - Ho,S J, PY - 1997/1/1/pubmed PY - 1999/4/2/medline PY - 1997/1/1/entrez SP - 525 EP - 44 JF - Hospital & health services administration JO - Hosp Health Serv Adm VL - 42 IS - 4 N2 - The continuous quality improvement (CQI) movement, while experiencing great popularity years ago, has been declining in interest across other industries. This article studied American and Canadian hospital executives who have embraced the concept of CQI and will continue to be committed to CQI efforts in the future. Executives of CQI hospitals strongly believe that CQI is not a fad and is essential to their organizations' survival. The majority of the hospital executives in the sample have a good understanding of CQI. The drive to provide quality service to both internal and external customers is the primary motivation for being involved with CQI. Some unsuccessful CQI efforts can be attributed to a lack of CQI skills, poor planning, and insufficient staffing. Close to 90 percent of the respondents expected their involvement with CQI to increase significantly in the future. This result implies that CQI is still being considered and will maintain its role as an effective management tool in the healthcare sector. SN - 8750-3735 UR - https://www.unboundmedicine.com/medline/citation/10174464/Continuous_quality_improvement:_a_survey_of_American_and_Canadian_healthcare_executives_ L2 - http://ovidsp.ovid.com/ovidweb.cgi?T=JS&PAGE=linkout&SEARCH=10174464.ui DB - PRIME DP - Unbound Medicine ER -