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Beyond utilization control: managing care with customers.
Manag Care Q. 1998 Summer; 6(3):40-52.MC

Abstract

Allina Health System embarked on a rigorous process to better understand the customer's perception of care and service. The milestone for quality is the participation of the patient, member, and family in the health care system to determine care and service quality. The challenge for those in health care is to understand and manage the complex cultural changes this inclusion implies.

Authors+Show Affiliations

Morath J
Allina Health System, Minnetonka, MN, USA.

MeSH

Consumer BehaviorDelivery of Health Care, IntegratedFeedbackFocus GroupsHealth Care SurveysHealth Services Needs and DemandManaged Care ProgramsPatient ParticipationPlanning TechniquesTotal Quality ManagementUnited States

Pub Type(s)

Journal Article

Language

eng

PubMed ID

10182531

Citation

Morath, J. "Beyond Utilization Control: Managing Care With Customers." Managed Care Quarterly, vol. 6, no. 3, 1998, pp. 40-52.
Morath J. Beyond utilization control: managing care with customers. Manag Care Q. 1998;6(3):40-52.
Morath, J. (1998). Beyond utilization control: managing care with customers. Managed Care Quarterly, 6(3), 40-52.
Morath J. Beyond Utilization Control: Managing Care With Customers. Manag Care Q. 1998;6(3):40-52. PubMed PMID: 10182531.
* Article titles in AMA citation format should be in sentence-case
TY - JOUR T1 - Beyond utilization control: managing care with customers. A1 - Morath,J, PY - 1999/2/1/pubmed PY - 1999/2/1/medline PY - 1999/2/1/entrez SP - 40 EP - 52 JF - Managed care quarterly JO - Manag Care Q VL - 6 IS - 3 N2 - Allina Health System embarked on a rigorous process to better understand the customer's perception of care and service. The milestone for quality is the participation of the patient, member, and family in the health care system to determine care and service quality. The challenge for those in health care is to understand and manage the complex cultural changes this inclusion implies. SN - 1064-5454 UR - https://www.unboundmedicine.com/medline/citation/10182531/Beyond_utilization_control:_managing_care_with_customers_ L2 - https://medlineplus.gov/managedcare.html DB - PRIME DP - Unbound Medicine ER -