Tags

Type your tag names separated by a space and hit enter

The impact of emotional dissonance on organizational commitment and intention to turnover.
J Psychol. 1999 Jul; 133(4):441-55.JP

Abstract

In the workplace, emotional dissonance is the conflict between experienced emotions and emotions expressed to conform to display rules. This study is an empirical examination of the impact of emotional dissonance on organizational criteria and its moderation by self-monitoring and social support. Emotional dissonance was theorized to stimulate turnover intentions, either solely through job dissatisfaction or through both job dissatisfaction and reduced organizational commitment. Job dissatisfaction was found to be the sole mediator. Emotional dissonance resulted in job dissatisfaction, which, in turn, stimulated withdrawal intentions. Self-monitoring and social support exerted moderator effects, albeit in opposing directions. Emotional dissonance aroused feelings of job dissatisfaction and reduced organizational commitment among high self-monitors. In contrast, social support lessened the negative impact of emotional dissonance on organizational commitment.

Authors+Show Affiliations

Farquhar Center for Undergraduate Studies, Nova Southeastern University, Fort Lauderdale, FL 33314, USA. abraham@polaris.ncs.nova.edu

Pub Type(s)

Journal Article

Language

eng

PubMed ID

10412221

Citation

Abraham, R. "The Impact of Emotional Dissonance On Organizational Commitment and Intention to Turnover." The Journal of Psychology, vol. 133, no. 4, 1999, pp. 441-55.
Abraham R. The impact of emotional dissonance on organizational commitment and intention to turnover. J Psychol. 1999;133(4):441-55.
Abraham, R. (1999). The impact of emotional dissonance on organizational commitment and intention to turnover. The Journal of Psychology, 133(4), 441-55.
Abraham R. The Impact of Emotional Dissonance On Organizational Commitment and Intention to Turnover. J Psychol. 1999;133(4):441-55. PubMed PMID: 10412221.
* Article titles in AMA citation format should be in sentence-case
TY - JOUR T1 - The impact of emotional dissonance on organizational commitment and intention to turnover. A1 - Abraham,R, PY - 1999/7/21/pubmed PY - 1999/7/21/medline PY - 1999/7/21/entrez SP - 441 EP - 55 JF - The Journal of psychology JO - J Psychol VL - 133 IS - 4 N2 - In the workplace, emotional dissonance is the conflict between experienced emotions and emotions expressed to conform to display rules. This study is an empirical examination of the impact of emotional dissonance on organizational criteria and its moderation by self-monitoring and social support. Emotional dissonance was theorized to stimulate turnover intentions, either solely through job dissatisfaction or through both job dissatisfaction and reduced organizational commitment. Job dissatisfaction was found to be the sole mediator. Emotional dissonance resulted in job dissatisfaction, which, in turn, stimulated withdrawal intentions. Self-monitoring and social support exerted moderator effects, albeit in opposing directions. Emotional dissonance aroused feelings of job dissatisfaction and reduced organizational commitment among high self-monitors. In contrast, social support lessened the negative impact of emotional dissonance on organizational commitment. SN - 0022-3980 UR - https://www.unboundmedicine.com/medline/citation/10412221/The_impact_of_emotional_dissonance_on_organizational_commitment_and_intention_to_turnover_ L2 - https://www.tandfonline.com/doi/full/10.1080/00223989909599754 DB - PRIME DP - Unbound Medicine ER -