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Patient retention: the practice management challenge under managed care.
J Med Pract Manage. 1999 Jan-Feb; 14(4):172-6.JM

Abstract

The increasingly competitive environment of practice management has become more complicated with the growing penetration of managed care and capitation. Although successful growing practices have always focused on attracting new patients into the office, future efforts must also be directed at retaining the current patient. Additionally, capitation will require that a practice redefine the profile of a patient valuable to the practice. This article provides a perspective on the valuable patient in a capitated setting as well as some strategies to build better relationships with patients to retain their loyalty. Finally, this article proposes a system to monitor the ongoing satisfaction of patients to retain loyalty.

Authors+Show Affiliations

Berkowitz EN
Department of Marketing, University of Massachusetts at Amherst 01003, USA.

MeSH

HumansManaged Care ProgramsMarketing of Health ServicesPatient SatisfactionPatient-Centered CarePhysician-Patient RelationsPractice Management, MedicalUnited States

Pub Type(s)

Journal Article

Language

eng

PubMed ID

10623408

Citation

Berkowitz, E N.. "Patient Retention: the Practice Management Challenge Under Managed Care." The Journal of Medical Practice Management : MPM, vol. 14, no. 4, 1999, pp. 172-6.
Berkowitz EN. Patient retention: the practice management challenge under managed care. J Med Pract Manage. 1999;14(4):172-6.
Berkowitz, E. N. (1999). Patient retention: the practice management challenge under managed care. The Journal of Medical Practice Management : MPM, 14(4), 172-6.
Berkowitz EN. Patient Retention: the Practice Management Challenge Under Managed Care. J Med Pract Manage. 1999 Jan-Feb;14(4):172-6. PubMed PMID: 10623408.
* Article titles in AMA citation format should be in sentence-case
TY - JOUR T1 - Patient retention: the practice management challenge under managed care. A1 - Berkowitz,E N, PY - 2000/1/6/pubmed PY - 2000/1/6/medline PY - 2000/1/6/entrez SP - 172 EP - 6 JF - The Journal of medical practice management : MPM JO - J Med Pract Manage VL - 14 IS - 4 N2 - The increasingly competitive environment of practice management has become more complicated with the growing penetration of managed care and capitation. Although successful growing practices have always focused on attracting new patients into the office, future efforts must also be directed at retaining the current patient. Additionally, capitation will require that a practice redefine the profile of a patient valuable to the practice. This article provides a perspective on the valuable patient in a capitated setting as well as some strategies to build better relationships with patients to retain their loyalty. Finally, this article proposes a system to monitor the ongoing satisfaction of patients to retain loyalty. SN - 8755-0229 UR - https://www.unboundmedicine.com/medline/citation/10623408/Patient_retention:_the_practice_management_challenge_under_managed_care_ L2 - https://medlineplus.gov/managedcare.html DB - PRIME DP - Unbound Medicine ER -