Tags

Type your tag names separated by a space and hit enter

Customer service: the key to remaining competitive in managed care.
Manag Care Q. 2000 Spring; 8(2):22-8.MC

Abstract

The health care industry is undergoing a rapid transformation to meet the ever-increasing needs and demands of its patient population. Employers and managed care organizations are demanding better service and higher quality care, while providers are trying to tackle reimbursement cutbacks, streamlining of services, and serving a diverse population. Providers have begun to realize that to overcome these obstacles and meet the needs of their health plans and consumers, they must focus on the demands of their customers. Health care organizations have found they can meet the demands of both the consumer and the managed care industry through initiating and maintaining a customer service program. This essay explains the importance of customer service and its link to success in the managed care environment.

Authors+Show Affiliations

Howard JE
Virginia Commonwealth University, Medical College of Virginia Campus, Master of Health Administration Program, USA.

MeSH

Consumer BehaviorContract ServicesEconomic CompetitionHospital AdministrationHospital-Patient RelationsManaged Care ProgramsQuality Assurance, Health CareUnited States

Pub Type(s)

Journal Article

Language

eng

PubMed ID

11010388

Citation

Howard, J E.. "Customer Service: the Key to Remaining Competitive in Managed Care." Managed Care Quarterly, vol. 8, no. 2, 2000, pp. 22-8.
Howard JE. Customer service: the key to remaining competitive in managed care. Manag Care Q. 2000;8(2):22-8.
Howard, J. E. (2000). Customer service: the key to remaining competitive in managed care. Managed Care Quarterly, 8(2), 22-8.
Howard JE. Customer Service: the Key to Remaining Competitive in Managed Care. Manag Care Q. 2000;8(2):22-8. PubMed PMID: 11010388.
* Article titles in AMA citation format should be in sentence-case
TY - JOUR T1 - Customer service: the key to remaining competitive in managed care. A1 - Howard,J E, PY - 2000/9/30/pubmed PY - 2000/9/30/medline PY - 2000/9/30/entrez SP - 22 EP - 8 JF - Managed care quarterly JO - Manag Care Q VL - 8 IS - 2 N2 - The health care industry is undergoing a rapid transformation to meet the ever-increasing needs and demands of its patient population. Employers and managed care organizations are demanding better service and higher quality care, while providers are trying to tackle reimbursement cutbacks, streamlining of services, and serving a diverse population. Providers have begun to realize that to overcome these obstacles and meet the needs of their health plans and consumers, they must focus on the demands of their customers. Health care organizations have found they can meet the demands of both the consumer and the managed care industry through initiating and maintaining a customer service program. This essay explains the importance of customer service and its link to success in the managed care environment. SN - 1064-5454 UR - https://www.unboundmedicine.com/medline/citation/11010388/Customer_service:_the_key_to_remaining_competitive_in_managed_care_ DB - PRIME DP - Unbound Medicine ER -