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Cockpit-cabin communication: II. Shall we tell the pilots?
Int J Aviat Psychol. 1996; 6(3):211-31.IJ

Abstract

In a previous article (Chute & Wiener, 1995), we explored the coordination between the "two cultures" in an airliner's crew: cockpit and cabin. In this article, we discuss a particular problem: the dilemma facing the cabin crew when they feel that they have safety-critical information and must decide whether to take it to the cockpit. We explore the reasons for the reluctance of the flight attendant to come forward with the information, such as self-doubt about the accuracy or importance of the information, fear of dismissal or rebuke by the pilots, and misunderstanding of the sterile cockpit rule. Insight into crew attitudes was based on our examination of accident and incident reports and data from questionnaires submitted by pilots and flight attendants at two airlines. The results show confusion and disagreement about what is permissible to take to the cockpit when it is sterile, as well as imbalances in authority and operational knowledge. Possible remedies are proposed.

Authors+Show Affiliations

Chute RD
San Jose State University, California, USA.
Wiener EL
No affiliation info available

MeSH

Accident PreventionAccidents, AviationAerospace MedicineAircraftAutomationAviationCommunicationErgonomicsGroup ProcessesHumansInterpersonal RelationsLeadershipOrganizational CultureSafety Management

Pub Type(s)

Journal Article
Research Support, U.S. Gov't, Non-P.H.S.

Language

eng

PubMed ID

11540138

Citation

Chute, R D., and E L. Wiener. "Cockpit-cabin Communication: II. Shall We Tell the Pilots?" The International Journal of Aviation Psychology, vol. 6, no. 3, 1996, pp. 211-31.
Chute RD, Wiener EL. Cockpit-cabin communication: II. Shall we tell the pilots? Int J Aviat Psychol. 1996;6(3):211-31.
Chute, R. D., & Wiener, E. L. (1996). Cockpit-cabin communication: II. Shall we tell the pilots? The International Journal of Aviation Psychology, 6(3), 211-31.
Chute RD, Wiener EL. Cockpit-cabin Communication: II. Shall We Tell the Pilots. Int J Aviat Psychol. 1996;6(3):211-31. PubMed PMID: 11540138.
* Article titles in AMA citation format should be in sentence-case
TY - JOUR T1 - Cockpit-cabin communication: II. Shall we tell the pilots? AU - Chute,R D, AU - Wiener,E L, PY - 1996/1/1/pubmed PY - 2001/9/11/medline PY - 1996/1/1/entrez KW - NASA Discipline Space Human Factors KW - Non-NASA Center SP - 211 EP - 31 JF - The International journal of aviation psychology JO - Int J Aviat Psychol VL - 6 IS - 3 N2 - In a previous article (Chute & Wiener, 1995), we explored the coordination between the "two cultures" in an airliner's crew: cockpit and cabin. In this article, we discuss a particular problem: the dilemma facing the cabin crew when they feel that they have safety-critical information and must decide whether to take it to the cockpit. We explore the reasons for the reluctance of the flight attendant to come forward with the information, such as self-doubt about the accuracy or importance of the information, fear of dismissal or rebuke by the pilots, and misunderstanding of the sterile cockpit rule. Insight into crew attitudes was based on our examination of accident and incident reports and data from questionnaires submitted by pilots and flight attendants at two airlines. The results show confusion and disagreement about what is permissible to take to the cockpit when it is sterile, as well as imbalances in authority and operational knowledge. Possible remedies are proposed. SN - 1050-8414 UR - https://www.unboundmedicine.com/medline/citation/11540138/Cockpit_cabin_communication:_II__Shall_we_tell_the_pilots L2 - https://medlineplus.gov/familyissues.html DB - PRIME DP - Unbound Medicine ER -