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Cockpit-cabin communication: I. A tale of two cultures.
Int J Aviat Psychol. 1995; 5(3):257-76.IJ

Abstract

Several dramatic accidents have emphasized certain deficiencies in cockpit-cabin coordination and communication. There are historical, organizational, environmental, psychosocial, and regulatory factors that have led to misunderstandings, problematic attitudes, and suboptimal interactions between the cockpit and cabin crews. Our research indicates the basic problem is that these two crews represent two distinct and separate cultures and that this separation serves to inhibit satisfactory teamwork. A survey was conducted at two airlines to measure attitudes of cockpit and cabin crews concerning the effectiveness of their communications. This article includes recommendations for the improvement of communications across the two cultures.

Authors+Show Affiliations

San Jose State University, USA.No affiliation info available

Pub Type(s)

Journal Article
Research Support, U.S. Gov't, Non-P.H.S.

Language

eng

PubMed ID

11541916

Citation

Chute, R D., and E L. Wiener. "Cockpit-cabin Communication: I. a Tale of Two Cultures." The International Journal of Aviation Psychology, vol. 5, no. 3, 1995, pp. 257-76.
Chute RD, Wiener EL. Cockpit-cabin communication: I. A tale of two cultures. Int J Aviat Psychol. 1995;5(3):257-76.
Chute, R. D., & Wiener, E. L. (1995). Cockpit-cabin communication: I. A tale of two cultures. The International Journal of Aviation Psychology, 5(3), 257-76.
Chute RD, Wiener EL. Cockpit-cabin Communication: I. a Tale of Two Cultures. Int J Aviat Psychol. 1995;5(3):257-76. PubMed PMID: 11541916.
* Article titles in AMA citation format should be in sentence-case
TY - JOUR T1 - Cockpit-cabin communication: I. A tale of two cultures. AU - Chute,R D, AU - Wiener,E L, PY - 1995/1/1/pubmed PY - 2001/9/11/medline PY - 1995/1/1/entrez KW - NASA Discipline Space Human Factors KW - Non-NASA Center SP - 257 EP - 76 JF - The International journal of aviation psychology JO - Int J Aviat Psychol VL - 5 IS - 3 N2 - Several dramatic accidents have emphasized certain deficiencies in cockpit-cabin coordination and communication. There are historical, organizational, environmental, psychosocial, and regulatory factors that have led to misunderstandings, problematic attitudes, and suboptimal interactions between the cockpit and cabin crews. Our research indicates the basic problem is that these two crews represent two distinct and separate cultures and that this separation serves to inhibit satisfactory teamwork. A survey was conducted at two airlines to measure attitudes of cockpit and cabin crews concerning the effectiveness of their communications. This article includes recommendations for the improvement of communications across the two cultures. SN - 1050-8414 UR - https://www.unboundmedicine.com/medline/citation/11541916/Cockpit_cabin_communication:_I__A_tale_of_two_cultures_ L2 - https://www.lens.org/lens/search/patent/list?q=citation_id:11541916 DB - PRIME DP - Unbound Medicine ER -