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Developing consumer-centered quality assurance strategies for home care. A case management model.
J Case Manag. 1992 Summer; 1(2):39-48.JC

Abstract

Despite a growing interest in home care quality assurance, models for effective quality assurance systems are in short supply. This article describes such a model, developed after a literature review; interviews with business leaders and with home care consumers and their families; and focus groups with consumers, case managers, and home health nurses. The Consumer-Centered, Negotiated Model for Home Care Quality integrates quality assurance into the case management process, focusing on the entire plan of care, not simply individual services. In this model, quality assurance is a regular and ongoing process, utilizing standards that are consumer-oriented, specific, and measurable.

Authors

Riley PA
No affiliation info available
Fortinsky RH
No affiliation info available
Coburn AF
No affiliation info available

MeSH

Consumer AdvocacyHome Care ServicesHumansMaineManaged Care ProgramsModels, OrganizationalPatient Care PlanningQuality Assurance, Health Care

Pub Type(s)

Journal Article
Research Support, Non-U.S. Gov't

Language

eng

PubMed ID

1467799

Citation

Riley, P A., et al. "Developing Consumer-centered Quality Assurance Strategies for Home Care. a Case Management Model." Journal of Case Management, vol. 1, no. 2, 1992, pp. 39-48.
Riley PA, Fortinsky RH, Coburn AF. Developing consumer-centered quality assurance strategies for home care. A case management model. J Case Manag. 1992;1(2):39-48.
Riley, P. A., Fortinsky, R. H., & Coburn, A. F. (1992). Developing consumer-centered quality assurance strategies for home care. A case management model. Journal of Case Management, 1(2), 39-48.
Riley PA, Fortinsky RH, Coburn AF. Developing Consumer-centered Quality Assurance Strategies for Home Care. a Case Management Model. J Case Manag. 1992;1(2):39-48. PubMed PMID: 1467799.
* Article titles in AMA citation format should be in sentence-case
TY - JOUR T1 - Developing consumer-centered quality assurance strategies for home care. A case management model. AU - Riley,P A, AU - Fortinsky,R H, AU - Coburn,A F, PY - 1992/1/1/pubmed PY - 1992/1/1/medline PY - 1992/1/1/entrez SP - 39 EP - 48 JF - Journal of case management JO - J Case Manag VL - 1 IS - 2 N2 - Despite a growing interest in home care quality assurance, models for effective quality assurance systems are in short supply. This article describes such a model, developed after a literature review; interviews with business leaders and with home care consumers and their families; and focus groups with consumers, case managers, and home health nurses. The Consumer-Centered, Negotiated Model for Home Care Quality integrates quality assurance into the case management process, focusing on the entire plan of care, not simply individual services. In this model, quality assurance is a regular and ongoing process, utilizing standards that are consumer-oriented, specific, and measurable. SN - 1061-3706 UR - https://www.unboundmedicine.com/medline/citation/1467799/Developing_consumer_centered_quality_assurance_strategies_for_home_care__A_case_management_model_ DB - PRIME DP - Unbound Medicine ER -