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Emotional labor: relevant theory for occupational health practice in post-industrial America.
AAOHN J. 2004 Mar; 52(3):109-15.AJ

Abstract

The occupational experience of workers in service-oriented jobs can have profound effects on their health and well being, such as burnout, inauthenticity, and job dissatisfaction. The growing service economy and resultant proliferation of service-oriented jobs in current times and in the future must be acknowledged and investigated. The move from an economy driven by manufacturing industries to one dominated by service industries has taken place and currently prevails in the United States. In recognizing this shift in the "work" experience of the American work force, the changing nature of work related hazards must also be considered. Emotional labor has come to be known as an appreciable aspect of work involving direct interactions with clients and customers that can lead to adverse psychosocial outcomes. These relationships reveal the potential unpleasantness of service employment in which the performance of emotional labor is unavoidable. Although worker attributes can influence the emotional experience on the job, emotional labor is also likely to threaten the well being of workers through significantly high demands to express organizationally desired emotions and low control over what emotions can be felt and displayed. Recognition and investigation of emotional labor is necessary to understand its effects on worker populations. Conceptual models featuring emotional labor are available to guide research. However, discrimination among them based on utility and application in relation to identified study objectives and needs is essential.

Authors+Show Affiliations

de Castro AB
American Nurses Association, Center for Occupational Health and Safety, Washington, DC, USA.
Agnew J
No affiliation info available
Fitzgerald ST
No affiliation info available

MeSH

Burnout, ProfessionalEmotionsHumansIndustryInterprofessional RelationsJob SatisfactionModels, PsychologicalNurse's RoleOccupational HealthOccupational Health NursingPsychological TheoryRisk FactorsUnited StatesWorkWorkloadWorkplace

Pub Type(s)

Journal Article
Research Support, Non-U.S. Gov't
Research Support, U.S. Gov't, P.H.S.
Review

Language

eng

PubMed ID

15068101

Citation

de Castro, Arnold B., et al. "Emotional Labor: Relevant Theory for Occupational Health Practice in Post-industrial America." AAOHN Journal : Official Journal of the American Association of Occupational Health Nurses, vol. 52, no. 3, 2004, pp. 109-15.
de Castro AB, Agnew J, Fitzgerald ST. Emotional labor: relevant theory for occupational health practice in post-industrial America. AAOHN J. 2004;52(3):109-15.
de Castro, A. B., Agnew, J., & Fitzgerald, S. T. (2004). Emotional labor: relevant theory for occupational health practice in post-industrial America. AAOHN Journal : Official Journal of the American Association of Occupational Health Nurses, 52(3), 109-15.
de Castro AB, Agnew J, Fitzgerald ST. Emotional Labor: Relevant Theory for Occupational Health Practice in Post-industrial America. AAOHN J. 2004;52(3):109-15. PubMed PMID: 15068101.
* Article titles in AMA citation format should be in sentence-case
TY - JOUR T1 - Emotional labor: relevant theory for occupational health practice in post-industrial America. AU - de Castro,Arnold B, AU - Agnew,Jacqueline, AU - Fitzgerald,Sheila T, PY - 2004/4/8/pubmed PY - 2004/5/8/medline PY - 2004/4/8/entrez SP - 109 EP - 15 JF - AAOHN journal : official journal of the American Association of Occupational Health Nurses JO - AAOHN J VL - 52 IS - 3 N2 - The occupational experience of workers in service-oriented jobs can have profound effects on their health and well being, such as burnout, inauthenticity, and job dissatisfaction. The growing service economy and resultant proliferation of service-oriented jobs in current times and in the future must be acknowledged and investigated. The move from an economy driven by manufacturing industries to one dominated by service industries has taken place and currently prevails in the United States. In recognizing this shift in the "work" experience of the American work force, the changing nature of work related hazards must also be considered. Emotional labor has come to be known as an appreciable aspect of work involving direct interactions with clients and customers that can lead to adverse psychosocial outcomes. These relationships reveal the potential unpleasantness of service employment in which the performance of emotional labor is unavoidable. Although worker attributes can influence the emotional experience on the job, emotional labor is also likely to threaten the well being of workers through significantly high demands to express organizationally desired emotions and low control over what emotions can be felt and displayed. Recognition and investigation of emotional labor is necessary to understand its effects on worker populations. Conceptual models featuring emotional labor are available to guide research. However, discrimination among them based on utility and application in relation to identified study objectives and needs is essential. SN - 0891-0162 UR - https://www.unboundmedicine.com/medline/citation/15068101/Emotional_labor:_relevant_theory_for_occupational_health_practice_in_post_industrial_America_ DB - PRIME DP - Unbound Medicine ER -