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Reducing the negative effects of emotion work in service occupations: emotional competence as a psychological resource.
J Occup Health Psychol. 2006 Jan; 11(1):63-75.JO

Abstract

Although emotion work and emotional competence focus on similar processes, there has been a lack of integration between the 2 concepts. Emotion work is the regulatory effort to express organizationally desired emotions, whereas emotional competence encompasses skills that focus on how people deal with and regulate their own affect and that of others. The general hypothesis of this study was that emotional competence can be regarded as an important personal resource in emotion work because it moderates the relationships between work characteristics, emotional dissonance, and outcome variables. Eighty-four service employees completed a questionnaire on their working conditions and their well-being. In addition, peer ratings for emotional competence were completed. The authors found that emotional competence moderated most of the proposed relationships between work characteristics and emotional dissonance, between emotional dissonance and outcome variables, and between work characteristics and outcome variables.

Authors+Show Affiliations

Giardini A
Work and Organizational Psychology, Justus-Liebig-University Giessen, Giessen, Germany. angelo.giardini@wirtschaft.uni-giessen.de
Frese M
No affiliation info available

MeSH

AdultCognitive DissonanceEmotionsFactor Analysis, StatisticalFemaleGermanyHumansInterpersonal RelationsJob SatisfactionMaleMiddle AgedOrganizational CulturePersonal SatisfactionProfessional CompetencePsychology, IndustrialSocializationStress, PsychologicalSurveys and QuestionnairesTimeWorkplace

Pub Type(s)

Journal Article
Research Support, Non-U.S. Gov't

Language

eng

PubMed ID

16551175

Citation

Giardini, Angelo, and Michael Frese. "Reducing the Negative Effects of Emotion Work in Service Occupations: Emotional Competence as a Psychological Resource." Journal of Occupational Health Psychology, vol. 11, no. 1, 2006, pp. 63-75.
Giardini A, Frese M. Reducing the negative effects of emotion work in service occupations: emotional competence as a psychological resource. J Occup Health Psychol. 2006;11(1):63-75.
Giardini, A., & Frese, M. (2006). Reducing the negative effects of emotion work in service occupations: emotional competence as a psychological resource. Journal of Occupational Health Psychology, 11(1), 63-75.
Giardini A, Frese M. Reducing the Negative Effects of Emotion Work in Service Occupations: Emotional Competence as a Psychological Resource. J Occup Health Psychol. 2006;11(1):63-75. PubMed PMID: 16551175.
* Article titles in AMA citation format should be in sentence-case
TY - JOUR T1 - Reducing the negative effects of emotion work in service occupations: emotional competence as a psychological resource. AU - Giardini,Angelo, AU - Frese,Michael, PY - 2006/3/23/pubmed PY - 2006/10/13/medline PY - 2006/3/23/entrez SP - 63 EP - 75 JF - Journal of occupational health psychology JO - J Occup Health Psychol VL - 11 IS - 1 N2 - Although emotion work and emotional competence focus on similar processes, there has been a lack of integration between the 2 concepts. Emotion work is the regulatory effort to express organizationally desired emotions, whereas emotional competence encompasses skills that focus on how people deal with and regulate their own affect and that of others. The general hypothesis of this study was that emotional competence can be regarded as an important personal resource in emotion work because it moderates the relationships between work characteristics, emotional dissonance, and outcome variables. Eighty-four service employees completed a questionnaire on their working conditions and their well-being. In addition, peer ratings for emotional competence were completed. The authors found that emotional competence moderated most of the proposed relationships between work characteristics and emotional dissonance, between emotional dissonance and outcome variables, and between work characteristics and outcome variables. SN - 1076-8998 UR - https://www.unboundmedicine.com/medline/citation/16551175/Reducing_the_negative_effects_of_emotion_work_in_service_occupations:_emotional_competence_as_a_psychological_resource_ DB - PRIME DP - Unbound Medicine ER -