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Relationships among burnout, job involvement, and organizational citizenship behavior.
J Psychol. 2006 Nov; 140(6):517-30.JP

Abstract

R. Cropanzano, D. E. Rupp, and Z. S. Byrne (2003) found that emotional exhaustion (i.e., 1 dimension of burnout) negatively affects organizational citizenship behavior (OCB). The authors extended this research by investigating relationships among 3 dimensions of burnout (emotional exhaustion, depersonalization, and diminished personal accomplishment) and OCB. They also affirmed the mediating effect of job involvement on these relationships. Data were collected from 296 paired samples of service employees and their supervisors from 12 hotels and restaurants in Taiwan. Findings demonstrated that emotional exhaustion and diminished personal accomplishment were related negatively to OCB, whereas depersonalization had no independent effect on OCB. Job involvement mediated the relationships among emotional exhaustion, diminished personal accomplishment, and OCB.

Authors+Show Affiliations

Chiu SF
Department of Business Administration National Taiwan University of Science and Technology, Taiwan, Taipei. chiu@ba.ntust.edu.tw
Tsai MC
No affiliation info available

MeSH

AdultAffectBurnout, ProfessionalFemaleHumansInterpersonal RelationsJob SatisfactionMaleMental FatigueOrganizational CultureSocial BehaviorSurveys and QuestionnairesWorkplace

Pub Type(s)

Journal Article

Language

eng

PubMed ID

17144149

Citation

Chiu, Su-Fen, and Miao-Ching Tsai. "Relationships Among Burnout, Job Involvement, and Organizational Citizenship Behavior." The Journal of Psychology, vol. 140, no. 6, 2006, pp. 517-30.
Chiu SF, Tsai MC. Relationships among burnout, job involvement, and organizational citizenship behavior. J Psychol. 2006;140(6):517-30.
Chiu, S. F., & Tsai, M. C. (2006). Relationships among burnout, job involvement, and organizational citizenship behavior. The Journal of Psychology, 140(6), 517-30.
Chiu SF, Tsai MC. Relationships Among Burnout, Job Involvement, and Organizational Citizenship Behavior. J Psychol. 2006;140(6):517-30. PubMed PMID: 17144149.
* Article titles in AMA citation format should be in sentence-case
TY - JOUR T1 - Relationships among burnout, job involvement, and organizational citizenship behavior. AU - Chiu,Su-Fen, AU - Tsai,Miao-Ching, PY - 2006/12/6/pubmed PY - 2007/2/7/medline PY - 2006/12/6/entrez SP - 517 EP - 30 JF - The Journal of psychology JO - J Psychol VL - 140 IS - 6 N2 - R. Cropanzano, D. E. Rupp, and Z. S. Byrne (2003) found that emotional exhaustion (i.e., 1 dimension of burnout) negatively affects organizational citizenship behavior (OCB). The authors extended this research by investigating relationships among 3 dimensions of burnout (emotional exhaustion, depersonalization, and diminished personal accomplishment) and OCB. They also affirmed the mediating effect of job involvement on these relationships. Data were collected from 296 paired samples of service employees and their supervisors from 12 hotels and restaurants in Taiwan. Findings demonstrated that emotional exhaustion and diminished personal accomplishment were related negatively to OCB, whereas depersonalization had no independent effect on OCB. Job involvement mediated the relationships among emotional exhaustion, diminished personal accomplishment, and OCB. SN - 0022-3980 UR - https://www.unboundmedicine.com/medline/citation/17144149/Relationships_among_burnout_job_involvement_and_organizational_citizenship_behavior_ DB - PRIME DP - Unbound Medicine ER -