Tags

Type your tag names separated by a space and hit enter

Emotional job demands and the role of matching job resources: a cross-sectional survey study among health care workers.
Int J Nurs Stud. 2008 Oct; 45(10):1460-9.IJ

Abstract

BACKGROUND

Research on emotional labour in health care work has not yet revealed under what conditions emotional job demands have an impact on employee health and well-being. There is a need for more theory to unveil the black box of emotional labour processes.

OBJECTIVES

To test the moderating role of matching (i.e. emotional) and non-matching (i.e. cognitive) job resources in the relation between emotional job demands and employee health/well-being (i.e. emotional exhaustion, employee creativity, and work motivation).

DESIGN

A cross-sectional survey with anonymous questionnaires was conducted.

SETTINGS

A large organization for residential elderly care with eight locations in an urban area in the Netherlands.

PARTICIPANTS

Questionnaires were distributed to 1259 health care workers, of which 826 people returned the questionnaire (66% response rate).

METHODS

In addition to descriptive statistics, multivariate multiple regression analysis (LISREL 8.54) with cross-validation was conducted.

RESULTS

Findings showed that emotional job resources moderated the relation between emotional job demands and health/well-being outcomes. Firstly, emotional job resources were able to moderate the relation between emotional job demands and emotional exhaustion. Secondly, both emotional job resources and, to a lesser extent, cognitive job resources were able to moderate the relation between emotional job demands and positive well-being outcomes (i.e. employee creativity and work motivation). Finally, cross-validation showed that parameter estimates did not vary across subsamples.

CONCLUSIONS

Job resources could compensate for resources lost through meeting the requirements of emotional job demands, thereby reducing stress-reactions and increasing well-being. Providing health care workers with more, preferably matching, job resources could make emotional job demands less stressful, and even stimulating and challenging. Future longitudinal studies should investigate the interplay of emotional job demands and (matching) job resources more profoundly.

Authors+Show Affiliations

Eindhoven University of Technology, Department of Technology Management, Subdepartment of Human Performance Management, 513, 5600 MB Eindhoven, The Netherlands. j.d.jonge@tue.nlNo affiliation info availableNo affiliation info availableNo affiliation info available

Pub Type(s)

Journal Article

Language

eng

PubMed ID

18221742

Citation

de Jonge, Jan, et al. "Emotional Job Demands and the Role of Matching Job Resources: a Cross-sectional Survey Study Among Health Care Workers." International Journal of Nursing Studies, vol. 45, no. 10, 2008, pp. 1460-9.
de Jonge J, Le Blanc PM, Peeters MC, et al. Emotional job demands and the role of matching job resources: a cross-sectional survey study among health care workers. Int J Nurs Stud. 2008;45(10):1460-9.
de Jonge, J., Le Blanc, P. M., Peeters, M. C., & Noordam, H. (2008). Emotional job demands and the role of matching job resources: a cross-sectional survey study among health care workers. International Journal of Nursing Studies, 45(10), 1460-9. https://doi.org/10.1016/j.ijnurstu.2007.11.002
de Jonge J, et al. Emotional Job Demands and the Role of Matching Job Resources: a Cross-sectional Survey Study Among Health Care Workers. Int J Nurs Stud. 2008;45(10):1460-9. PubMed PMID: 18221742.
* Article titles in AMA citation format should be in sentence-case
TY - JOUR T1 - Emotional job demands and the role of matching job resources: a cross-sectional survey study among health care workers. AU - de Jonge,Jan, AU - Le Blanc,Pascale M, AU - Peeters,Maria C W, AU - Noordam,Hanneke, Y1 - 2008/01/24/ PY - 2007/08/27/received PY - 2007/10/10/revised PY - 2007/11/10/accepted PY - 2008/1/29/pubmed PY - 2009/1/17/medline PY - 2008/1/29/entrez SP - 1460 EP - 9 JF - International journal of nursing studies JO - Int J Nurs Stud VL - 45 IS - 10 N2 - BACKGROUND: Research on emotional labour in health care work has not yet revealed under what conditions emotional job demands have an impact on employee health and well-being. There is a need for more theory to unveil the black box of emotional labour processes. OBJECTIVES: To test the moderating role of matching (i.e. emotional) and non-matching (i.e. cognitive) job resources in the relation between emotional job demands and employee health/well-being (i.e. emotional exhaustion, employee creativity, and work motivation). DESIGN: A cross-sectional survey with anonymous questionnaires was conducted. SETTINGS: A large organization for residential elderly care with eight locations in an urban area in the Netherlands. PARTICIPANTS: Questionnaires were distributed to 1259 health care workers, of which 826 people returned the questionnaire (66% response rate). METHODS: In addition to descriptive statistics, multivariate multiple regression analysis (LISREL 8.54) with cross-validation was conducted. RESULTS: Findings showed that emotional job resources moderated the relation between emotional job demands and health/well-being outcomes. Firstly, emotional job resources were able to moderate the relation between emotional job demands and emotional exhaustion. Secondly, both emotional job resources and, to a lesser extent, cognitive job resources were able to moderate the relation between emotional job demands and positive well-being outcomes (i.e. employee creativity and work motivation). Finally, cross-validation showed that parameter estimates did not vary across subsamples. CONCLUSIONS: Job resources could compensate for resources lost through meeting the requirements of emotional job demands, thereby reducing stress-reactions and increasing well-being. Providing health care workers with more, preferably matching, job resources could make emotional job demands less stressful, and even stimulating and challenging. Future longitudinal studies should investigate the interplay of emotional job demands and (matching) job resources more profoundly. SN - 0020-7489 UR - https://www.unboundmedicine.com/medline/citation/18221742/Emotional_job_demands_and_the_role_of_matching_job_resources:_a_cross_sectional_survey_study_among_health_care_workers_ L2 - https://linkinghub.elsevier.com/retrieve/pii/S0020-7489(07)00282-9 DB - PRIME DP - Unbound Medicine ER -