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Organizational climate configurations: relationships to collective attitudes, customer satisfaction, and financial performance.
J Appl Psychol. 2009 May; 94(3):618-34.JA

Abstract

Research on organizational climate has tended to focus on independent dimensions of climate rather than studying the total social context as configurations of multiple climate dimensions. The authors examined relationships between configurations of unit-level climate dimensions and organizational outcomes. Three profile characteristics represented climate configurations: (1) elevation, or the mean score across climate dimensions; (2) variability, or the extent to which scores across dimensions vary; and (3) shape, or the pattern of the dimensions. Across 2 studies (1,120 employees in 120 bank branches and 4,317 employees in 86 food distribution stores), results indicated that elevation was related to collective employee attitudes and service perceptions, while shape was related to customer satisfaction and financial performance. With respect to profile variability, results were mixed. The discussion focuses on future directions for taking a configural approach to organizational climate.

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Authors+Show Affiliations

Schulte M
Management Department, The Wharton School, University of Pennsylvania, Philadelphia, PA 19104, USA. mschulte@wharton.upenn.edu
Ostroff C
No affiliation info available
Shmulyian S
No affiliation info available
Kinicki A
No affiliation info available

MeSH

AdultAttitudeConsumer BehaviorCost-Benefit AnalysisEfficiency, OrganizationalFemaleFood IndustryHierarchy, SocialHumansJob SatisfactionMaleOrganizational CultureOrganizational ObjectivesPersonnel LoyaltySocial ConformitySurveys and Questionnaires

Pub Type(s)

Journal Article

Language

eng

PubMed ID

19450003

Citation

Schulte, Mathis, et al. "Organizational Climate Configurations: Relationships to Collective Attitudes, Customer Satisfaction, and Financial Performance." The Journal of Applied Psychology, vol. 94, no. 3, 2009, pp. 618-34.
Schulte M, Ostroff C, Shmulyian S, et al. Organizational climate configurations: relationships to collective attitudes, customer satisfaction, and financial performance. J Appl Psychol. 2009;94(3):618-34.
Schulte, M., Ostroff, C., Shmulyian, S., & Kinicki, A. (2009). Organizational climate configurations: relationships to collective attitudes, customer satisfaction, and financial performance. The Journal of Applied Psychology, 94(3), 618-34. https://doi.org/10.1037/a0014365
Schulte M, et al. Organizational Climate Configurations: Relationships to Collective Attitudes, Customer Satisfaction, and Financial Performance. J Appl Psychol. 2009;94(3):618-34. PubMed PMID: 19450003.
* Article titles in AMA citation format should be in sentence-case
TY - JOUR T1 - Organizational climate configurations: relationships to collective attitudes, customer satisfaction, and financial performance. AU - Schulte,Mathis, AU - Ostroff,Cheri, AU - Shmulyian,Svetlana, AU - Kinicki,Angelo, PY - 2009/5/20/entrez PY - 2009/5/20/pubmed PY - 2009/7/14/medline SP - 618 EP - 34 JF - The Journal of applied psychology JO - J Appl Psychol VL - 94 IS - 3 N2 - Research on organizational climate has tended to focus on independent dimensions of climate rather than studying the total social context as configurations of multiple climate dimensions. The authors examined relationships between configurations of unit-level climate dimensions and organizational outcomes. Three profile characteristics represented climate configurations: (1) elevation, or the mean score across climate dimensions; (2) variability, or the extent to which scores across dimensions vary; and (3) shape, or the pattern of the dimensions. Across 2 studies (1,120 employees in 120 bank branches and 4,317 employees in 86 food distribution stores), results indicated that elevation was related to collective employee attitudes and service perceptions, while shape was related to customer satisfaction and financial performance. With respect to profile variability, results were mixed. The discussion focuses on future directions for taking a configural approach to organizational climate. SN - 0021-9010 UR - https://www.unboundmedicine.com/medline/citation/19450003/Organizational_climate_configurations:_relationships_to_collective_attitudes_customer_satisfaction_and_financial_performance_ L2 - http://content.apa.org/journals/apl/94/3/618 DB - PRIME DP - Unbound Medicine ER -