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Chief nursing officer turnover and the crisis brewing: views from the front line.
J Nurs Adm. 2009 Jun; 39(6):285-92.JN

Abstract

OBJECTIVE

This American Organization of Nurse Executives study examined perceptions of staff nurses, nurse managers, and nurses in other organizational roles as part of an initiative examining CNO turnover. Here, we report findings that complete the 3-phased effort to better understand how nurse executive turnover affects the work environment and patient care.

BACKGROUND

The CNO plays a key role in promoting nurse satisfaction and improving quality, safety, and effectiveness in healthcare organizations. However, little is known about the impact of nurse executive turnover on staff, managers, or patient care delivery.

METHODS

An online survey was used to gather participants' views.

RESULTS

Approximately 1,277 nurses employed in hospitals across the United States responded to this survey. They reported that their CNO listened and responded to staff and backed up staff in decision making, even when doing so involved conflicts with physicians. However, they also perceived that the CNO was not always visible on units and accessible to staff and had less power and authority than other top-level hospital executives in the organization.

CONCLUSION

Strategies are needed to address the concerns of staff nurses and managers who are left behind when CNO turnover occurs.

Authors+Show Affiliations

University of North Carolina at Chapel Hill, CB #7460, Chapel Hill, NC 27599-7460, USA. cabjones@unc.eduNo affiliation info availableNo affiliation info available

Pub Type(s)

Journal Article

Language

eng

PubMed ID

19509603

Citation

Jones, Cheryl B., et al. "Chief Nursing Officer Turnover and the Crisis Brewing: Views From the Front Line." The Journal of Nursing Administration, vol. 39, no. 6, 2009, pp. 285-92.
Jones CB, Havens DS, Thompson PA. Chief nursing officer turnover and the crisis brewing: views from the front line. J Nurs Adm. 2009;39(6):285-92.
Jones, C. B., Havens, D. S., & Thompson, P. A. (2009). Chief nursing officer turnover and the crisis brewing: views from the front line. The Journal of Nursing Administration, 39(6), 285-92. https://doi.org/10.1097/NNA.0b013e3181a72adf
Jones CB, Havens DS, Thompson PA. Chief Nursing Officer Turnover and the Crisis Brewing: Views From the Front Line. J Nurs Adm. 2009;39(6):285-92. PubMed PMID: 19509603.
* Article titles in AMA citation format should be in sentence-case
TY - JOUR T1 - Chief nursing officer turnover and the crisis brewing: views from the front line. AU - Jones,Cheryl B, AU - Havens,Donna S, AU - Thompson,Pamela A, PY - 2009/6/11/entrez PY - 2009/6/11/pubmed PY - 2009/6/26/medline SP - 285 EP - 92 JF - The Journal of nursing administration JO - J Nurs Adm VL - 39 IS - 6 N2 - OBJECTIVE: This American Organization of Nurse Executives study examined perceptions of staff nurses, nurse managers, and nurses in other organizational roles as part of an initiative examining CNO turnover. Here, we report findings that complete the 3-phased effort to better understand how nurse executive turnover affects the work environment and patient care. BACKGROUND: The CNO plays a key role in promoting nurse satisfaction and improving quality, safety, and effectiveness in healthcare organizations. However, little is known about the impact of nurse executive turnover on staff, managers, or patient care delivery. METHODS: An online survey was used to gather participants' views. RESULTS: Approximately 1,277 nurses employed in hospitals across the United States responded to this survey. They reported that their CNO listened and responded to staff and backed up staff in decision making, even when doing so involved conflicts with physicians. However, they also perceived that the CNO was not always visible on units and accessible to staff and had less power and authority than other top-level hospital executives in the organization. CONCLUSION: Strategies are needed to address the concerns of staff nurses and managers who are left behind when CNO turnover occurs. SN - 1539-0721 UR - https://www.unboundmedicine.com/medline/citation/19509603/Chief_nursing_officer_turnover_and_the_crisis_brewing:_views_from_the_front_line_ L2 - http://dx.doi.org/10.1097/NNA.0b013e3181a72adf DB - PRIME DP - Unbound Medicine ER -