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Emotional intelligence of dental students and patient satisfaction.
Eur J Dent Educ. 2010 Aug; 14(3):129-32.EJ

Abstract

The objective of this study was to determine the degree of correlation between emotional intelligence of dental students, patient satisfaction and related factors. A total of 123 senior students and their patients participated in the study. Students completed the 133 item Bar-On Standardised Emotional Quotient Inventory (EQI) and patients completed a seven item satisfaction questionnaire. The mean score for EI of female students was 442 and 462 for male students, for an overall average score of 452 for all dental students. Male students significantly scored higher in stress control (P = 0.0), general mood (P = 0.011) and intrapersonal scales (P = 0.024). There was a statistically significant relationship between student gender and average EI score (P = 0.007). Married students scored higher in adaptability (P = 0.019) and general mood scales (P = 0.039). Significant relationships existed between students' gender (P = 0.009), level of patient education (P = 0.0) and patient satisfaction levels. Not recording a significant relationship for the interpersonal scale (r = 0.134), there was a significant relationship amongst intrapersonal, stress control, adaptability, and general mood dimensions of the students and patient satisfaction reports. There was a statistically significant relationship between general emotional intelligence score of the students and patient satisfaction. Patients of the students with high general emotional intelligence scores were significantly more satisfied with treatment than patients of students with low EI.

Authors+Show Affiliations

Endodontic Department, Dental Sciences School, Azad University, Tehran, Iran. drshahramazimi@yahoo.comNo affiliation info availableNo affiliation info availableNo affiliation info available

Pub Type(s)

Comparative Study
Journal Article

Language

eng

PubMed ID

20646037

Citation

Azimi, S, et al. "Emotional Intelligence of Dental Students and Patient Satisfaction." European Journal of Dental Education : Official Journal of the Association for Dental Education in Europe, vol. 14, no. 3, 2010, pp. 129-32.
Azimi S, AsgharNejad Farid AA, Kharazi Fard MJ, et al. Emotional intelligence of dental students and patient satisfaction. Eur J Dent Educ. 2010;14(3):129-32.
Azimi, S., AsgharNejad Farid, A. A., Kharazi Fard, M. J., & Khoei, N. (2010). Emotional intelligence of dental students and patient satisfaction. European Journal of Dental Education : Official Journal of the Association for Dental Education in Europe, 14(3), 129-32. https://doi.org/10.1111/j.1600-0579.2009.00596.x
Azimi S, et al. Emotional Intelligence of Dental Students and Patient Satisfaction. Eur J Dent Educ. 2010;14(3):129-32. PubMed PMID: 20646037.
* Article titles in AMA citation format should be in sentence-case
TY - JOUR T1 - Emotional intelligence of dental students and patient satisfaction. AU - Azimi,S, AU - AsgharNejad Farid,A A, AU - Kharazi Fard,M J, AU - Khoei,N, PY - 2010/7/22/entrez PY - 2010/7/22/pubmed PY - 2010/11/3/medline SP - 129 EP - 32 JF - European journal of dental education : official journal of the Association for Dental Education in Europe JO - Eur J Dent Educ VL - 14 IS - 3 N2 - The objective of this study was to determine the degree of correlation between emotional intelligence of dental students, patient satisfaction and related factors. A total of 123 senior students and their patients participated in the study. Students completed the 133 item Bar-On Standardised Emotional Quotient Inventory (EQI) and patients completed a seven item satisfaction questionnaire. The mean score for EI of female students was 442 and 462 for male students, for an overall average score of 452 for all dental students. Male students significantly scored higher in stress control (P = 0.0), general mood (P = 0.011) and intrapersonal scales (P = 0.024). There was a statistically significant relationship between student gender and average EI score (P = 0.007). Married students scored higher in adaptability (P = 0.019) and general mood scales (P = 0.039). Significant relationships existed between students' gender (P = 0.009), level of patient education (P = 0.0) and patient satisfaction levels. Not recording a significant relationship for the interpersonal scale (r = 0.134), there was a significant relationship amongst intrapersonal, stress control, adaptability, and general mood dimensions of the students and patient satisfaction reports. There was a statistically significant relationship between general emotional intelligence score of the students and patient satisfaction. Patients of the students with high general emotional intelligence scores were significantly more satisfied with treatment than patients of students with low EI. SN - 1600-0579 UR - https://www.unboundmedicine.com/medline/citation/20646037/Emotional_intelligence_of_dental_students_and_patient_satisfaction_ L2 - https://doi.org/10.1111/j.1600-0579.2009.00596.x DB - PRIME DP - Unbound Medicine ER -