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Moderating effect of nurses' customer-oriented perception between organizational citizenship behaviors and satisfaction.
West J Nurs Res. 2010 Aug; 32(5):628-43.WJ

Abstract

This study investigates whether organizational citizenship behaviors enhance job satisfaction among nursing personnel, while exploring whether customer-oriented perception has a moderating effect between nursing personnel's organizational citizenship behaviors and job satisfaction.The authors used a cross-sectional survey sent to 500 nurses with 232 valid responses. According to the research findings, nurses' organizational citizenship behaviors have a positive and significant influence on job satisfaction. Results also indicated that the moderating effect of nurses' customer-oriented perception on the relationship between their organizational citizenship behaviors and job satisfaction was stronger for high customer-oriented perception than it was low customer-oriented perception.

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Authors+Show Affiliations

Chang CS
Department of Business Administration, National Cheng Kung University, Taiwan. arthur0660@yahoo.com.tw
Chang HC
No affiliation info available

MeSH

AdultCross-Sectional StudiesHumansJob SatisfactionNursesPatient SatisfactionSurveys and QuestionnairesTaiwan

Pub Type(s)

Journal Article

Language

eng

PubMed ID

20693338

Citation

Chang, Ching Sheng, and Hae Ching Chang. "Moderating Effect of Nurses' Customer-oriented Perception Between Organizational Citizenship Behaviors and Satisfaction." Western Journal of Nursing Research, vol. 32, no. 5, 2010, pp. 628-43.
Chang CS, Chang HC. Moderating effect of nurses' customer-oriented perception between organizational citizenship behaviors and satisfaction. West J Nurs Res. 2010;32(5):628-43.
Chang, C. S., & Chang, H. C. (2010). Moderating effect of nurses' customer-oriented perception between organizational citizenship behaviors and satisfaction. Western Journal of Nursing Research, 32(5), 628-43. https://doi.org/10.1177/0193945909355995
Chang CS, Chang HC. Moderating Effect of Nurses' Customer-oriented Perception Between Organizational Citizenship Behaviors and Satisfaction. West J Nurs Res. 2010;32(5):628-43. PubMed PMID: 20693338.
* Article titles in AMA citation format should be in sentence-case
TY - JOUR T1 - Moderating effect of nurses' customer-oriented perception between organizational citizenship behaviors and satisfaction. AU - Chang,Ching Sheng, AU - Chang,Hae Ching, PY - 2010/8/10/entrez PY - 2010/8/10/pubmed PY - 2010/12/14/medline SP - 628 EP - 43 JF - Western journal of nursing research JO - West J Nurs Res VL - 32 IS - 5 N2 - This study investigates whether organizational citizenship behaviors enhance job satisfaction among nursing personnel, while exploring whether customer-oriented perception has a moderating effect between nursing personnel's organizational citizenship behaviors and job satisfaction.The authors used a cross-sectional survey sent to 500 nurses with 232 valid responses. According to the research findings, nurses' organizational citizenship behaviors have a positive and significant influence on job satisfaction. Results also indicated that the moderating effect of nurses' customer-oriented perception on the relationship between their organizational citizenship behaviors and job satisfaction was stronger for high customer-oriented perception than it was low customer-oriented perception. SN - 1552-8456 UR - https://www.unboundmedicine.com/medline/citation/20693338/Moderating_effect_of_nurses'_customer_oriented_perception_between_organizational_citizenship_behaviors_and_satisfaction_ L2 - https://journals.sagepub.com/doi/10.1177/0193945909355995?url_ver=Z39.88-2003&rfr_id=ori:rid:crossref.org&rfr_dat=cr_pub=pubmed DB - PRIME DP - Unbound Medicine ER -