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The impact of workplace incivility on the work environment, manager skill, and productivity.
J Nurs Adm. 2011 Jan; 41(1):41-7.JN

Abstract

OBJECTIVE

The objective of the study was to investigate the impact of workplace incivility (WPI) on staff nurses related to cost and productivity.

BACKGROUND

Healthful practice environments are one of the goals of the American Organization of Nurse Executives 2010 to 2012 Strategic Plan. Healthy work environments are linked to patient safety and quality.

METHODS

A postal survey was sent to 2,160 staff nurses (n = 659 completed) and included the Nursing Incivility Scale and Work Limitation Questionnaire.

RESULTS

Although almost 85% (n = 553) reported experiencing WPI in the past 12 months, nurses working in healthy work environments(defined as Magnet®, Pathway to Excellence, and/or Beacon Unit recognition) reported lower WPI scores compared with nurses working in the standard work environment (P < .001). Workplace incivility scores varied between types of unit. Nurses' perception of their manager's ability to handle WPI was negatively associated with WPI scores (P < .001). Lost productivity as a result of WPI was calculated at $11,581 per nurse per year.

CONCLUSIONS

Not only does WPI exist at high rates, but also it is costly. Nursing leaders play a vital role ensuring a healthy work environment.

Authors+Show Affiliations

Methodist Sugar Land Hospital, Sugar Land, Texas, USA. pslewis@tmhs.orgNo affiliation info available

Pub Type(s)

Journal Article
Research Support, Non-U.S. Gov't

Language

eng

PubMed ID

21157243

Citation

Lewis, Patricia Smokler, and Ann Malecha. "The Impact of Workplace Incivility On the Work Environment, Manager Skill, and Productivity." The Journal of Nursing Administration, vol. 41, no. 1, 2011, pp. 41-7.
Lewis PS, Malecha A. The impact of workplace incivility on the work environment, manager skill, and productivity. J Nurs Adm. 2011;41(1):41-7.
Lewis, P. S., & Malecha, A. (2011). The impact of workplace incivility on the work environment, manager skill, and productivity. The Journal of Nursing Administration, 41(1), 41-7. https://doi.org/10.1097/NNA.0b013e3182002a4c
Lewis PS, Malecha A. The Impact of Workplace Incivility On the Work Environment, Manager Skill, and Productivity. J Nurs Adm. 2011;41(1):41-7. PubMed PMID: 21157243.
* Article titles in AMA citation format should be in sentence-case
TY - JOUR T1 - The impact of workplace incivility on the work environment, manager skill, and productivity. AU - Lewis,Patricia Smokler, AU - Malecha,Ann, PY - 2010/12/16/entrez PY - 2010/12/16/pubmed PY - 2011/1/15/medline SP - 41 EP - 7 JF - The Journal of nursing administration JO - J Nurs Adm VL - 41 IS - 1 N2 - OBJECTIVE: The objective of the study was to investigate the impact of workplace incivility (WPI) on staff nurses related to cost and productivity. BACKGROUND: Healthful practice environments are one of the goals of the American Organization of Nurse Executives 2010 to 2012 Strategic Plan. Healthy work environments are linked to patient safety and quality. METHODS: A postal survey was sent to 2,160 staff nurses (n = 659 completed) and included the Nursing Incivility Scale and Work Limitation Questionnaire. RESULTS: Although almost 85% (n = 553) reported experiencing WPI in the past 12 months, nurses working in healthy work environments(defined as Magnet®, Pathway to Excellence, and/or Beacon Unit recognition) reported lower WPI scores compared with nurses working in the standard work environment (P < .001). Workplace incivility scores varied between types of unit. Nurses' perception of their manager's ability to handle WPI was negatively associated with WPI scores (P < .001). Lost productivity as a result of WPI was calculated at $11,581 per nurse per year. CONCLUSIONS: Not only does WPI exist at high rates, but also it is costly. Nursing leaders play a vital role ensuring a healthy work environment. SN - 1539-0721 UR - https://www.unboundmedicine.com/medline/citation/21157243/The_impact_of_workplace_incivility_on_the_work_environment_manager_skill_and_productivity_ L2 - http://dx.doi.org/10.1097/NNA.0b013e3182002a4c DB - PRIME DP - Unbound Medicine ER -