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Raising nurses' job satisfaction through patient-oriented perception and organizational citizenship behaviors.
Nurs Res. 2011 Jan-Feb; 60(1):40-6.NR

Abstract

BACKGROUND

Because nurses deliver care to patients on behalf of hospitals, hospitals have to enhance first-line nurses' patient-oriented perception and spontaneous organizational citizenship behaviors for the sake of higher patient satisfaction and better patient care.

OBJECTIVES

The purpose of this study was to investigate how patient-oriented perception among nurses could affect their organizational citizenship behaviors and job satisfaction.

METHODS

SPSS 12.0 and Amos 7.0 (structural equation modeling) statistical software packages were used for data analysis and processing. Of the 500 questionnaires distributed, 232 valid ones were collected, with a valid response rate of 46.4%.

RESULTS

Nurses' patient-oriented perception has a positive influence on organizational citizenship behaviors (γ11 = .795, p < .05), and their organizational citizenship behaviors (β21 = .681, p < .05) have a positive influence on job satisfaction.

DISCUSSION

Nurses' patient-oriented perception has the most positive influence on interpersonal altruistic behavior but the least positive influence on organizational public welfare behavior.

Links

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Authors+Show Affiliations

Chang CS
Department of Medical Information Management, College of Health Science, Kaohsiung Medical University, Taiwan. arthur0660@yahoo.com.tw
Chen SY
No affiliation info available
Lan YT
No affiliation info available

MeSH

AdultAltruismAttitude of Health PersonnelCross-Sectional StudiesFactor Analysis, StatisticalFemaleHealth Knowledge, Attitudes, PracticeHumansJob SatisfactionMiddle AgedModels, NursingModels, PsychologicalMotivationNurse's RoleNursing Methodology ResearchNursing Staff, HospitalOrganizational CulturePatient-Centered CarePerceptionPersonnel LoyaltyRegression AnalysisSurveys and QuestionnairesTaiwan

Pub Type(s)

Journal Article

Language

eng

PubMed ID

21160366

Citation

Chang, Ching Sheng, et al. "Raising Nurses' Job Satisfaction Through Patient-oriented Perception and Organizational Citizenship Behaviors." Nursing Research, vol. 60, no. 1, 2011, pp. 40-6.
Chang CS, Chen SY, Lan YT. Raising nurses' job satisfaction through patient-oriented perception and organizational citizenship behaviors. Nurs Res. 2011;60(1):40-6.
Chang, C. S., Chen, S. Y., & Lan, Y. T. (2011). Raising nurses' job satisfaction through patient-oriented perception and organizational citizenship behaviors. Nursing Research, 60(1), 40-6. https://doi.org/10.1097/NNR.0b013e3181e507dd
Chang CS, Chen SY, Lan YT. Raising Nurses' Job Satisfaction Through Patient-oriented Perception and Organizational Citizenship Behaviors. Nurs Res. 2011 Jan-Feb;60(1):40-6. PubMed PMID: 21160366.
* Article titles in AMA citation format should be in sentence-case
TY - JOUR T1 - Raising nurses' job satisfaction through patient-oriented perception and organizational citizenship behaviors. AU - Chang,Ching Sheng, AU - Chen,Su-Yueh, AU - Lan,Yi Ting, PY - 2010/12/17/entrez PY - 2010/12/17/pubmed PY - 2011/1/15/medline SP - 40 EP - 6 JF - Nursing research JO - Nurs Res VL - 60 IS - 1 N2 - BACKGROUND: Because nurses deliver care to patients on behalf of hospitals, hospitals have to enhance first-line nurses' patient-oriented perception and spontaneous organizational citizenship behaviors for the sake of higher patient satisfaction and better patient care. OBJECTIVES: The purpose of this study was to investigate how patient-oriented perception among nurses could affect their organizational citizenship behaviors and job satisfaction. METHODS: SPSS 12.0 and Amos 7.0 (structural equation modeling) statistical software packages were used for data analysis and processing. Of the 500 questionnaires distributed, 232 valid ones were collected, with a valid response rate of 46.4%. RESULTS: Nurses' patient-oriented perception has a positive influence on organizational citizenship behaviors (γ11 = .795, p < .05), and their organizational citizenship behaviors (β21 = .681, p < .05) have a positive influence on job satisfaction. DISCUSSION: Nurses' patient-oriented perception has the most positive influence on interpersonal altruistic behavior but the least positive influence on organizational public welfare behavior. SN - 1538-9847 UR - https://www.unboundmedicine.com/medline/citation/21160366/Raising_nurses'_job_satisfaction_through_patient_oriented_perception_and_organizational_citizenship_behaviors_ L2 - https://doi.org/10.1097/NNR.0b013e3181e507dd DB - PRIME DP - Unbound Medicine ER -