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Front-line managers as boundary spanners: effects of span and time on nurse supervision satisfaction.
J Nurs Manag. 2011 Jul; 19(5):611-22.JN

Abstract

AIM

To examine the influence of nurse manager span (number of direct report staff), time in staff contact, transformational leadership practices and operational hours on nurse supervision satisfaction.

BACKGROUND

Increasing role complexity has intensified the boundary spanning functions of managers. Because work demands and scope vary by management position, time in staff contact rather than span may better explain managers' capacity to support staff.

METHODS

A descriptive, correlational design was used to collect cross-sectional survey and prospective work log and administrative data from a convenience sample of 558 nurses in 51 clinical areas and 31 front-line nurse managers from four acute care hospitals in 2007-2008. Data were analysed using hierarchical linear modelling.

RESULTS

Span, but not time in staff contact, interacted with leadership and operational hours to explain supervision satisfaction.

CONCLUSIONS

With compressed operational hours, supervision satisfaction was lower with highly transformational leadership in combination with wider spans. With extended operational hours, supervision satisfaction was higher with highly transformational leadership, and this effect was more pronounced under wider spans.

IMPLICATIONS FOR NURSING MANAGEMENT

Operational hours, which influence the manager's daily span (average number of direct report staff working per weekday), should be factored into the design of front-line management positions.

Authors+Show Affiliations

Ontario Ministry of Health and Long-Term Care, Lawrence S. Bloomberg Faculty of Nursing, University of Toronto, Toronto, Canada. raquel.meyer@utoronto.caNo affiliation info availableNo affiliation info availableNo affiliation info availableNo affiliation info availableNo affiliation info available

Pub Type(s)

Journal Article
Research Support, Non-U.S. Gov't

Language

eng

PubMed ID

21749535

Citation

Meyer, Raquel M., et al. "Front-line Managers as Boundary Spanners: Effects of Span and Time On Nurse Supervision Satisfaction." Journal of Nursing Management, vol. 19, no. 5, 2011, pp. 611-22.
Meyer RM, O'Brien-Pallas L, Doran D, et al. Front-line managers as boundary spanners: effects of span and time on nurse supervision satisfaction. J Nurs Manag. 2011;19(5):611-22.
Meyer, R. M., O'Brien-Pallas, L., Doran, D., Streiner, D., Ferguson-Paré, M., & Duffield, C. (2011). Front-line managers as boundary spanners: effects of span and time on nurse supervision satisfaction. Journal of Nursing Management, 19(5), 611-22. https://doi.org/10.1111/j.1365-2834.2011.01260.x
Meyer RM, et al. Front-line Managers as Boundary Spanners: Effects of Span and Time On Nurse Supervision Satisfaction. J Nurs Manag. 2011;19(5):611-22. PubMed PMID: 21749535.
* Article titles in AMA citation format should be in sentence-case
TY - JOUR T1 - Front-line managers as boundary spanners: effects of span and time on nurse supervision satisfaction. AU - Meyer,Raquel M, AU - O'Brien-Pallas,Linda, AU - Doran,Diane, AU - Streiner,David, AU - Ferguson-Paré,Mary, AU - Duffield,Christine, Y1 - 2011/06/15/ PY - 2011/7/14/entrez PY - 2011/7/14/pubmed PY - 2011/11/4/medline SP - 611 EP - 22 JF - Journal of nursing management JO - J Nurs Manag VL - 19 IS - 5 N2 - AIM: To examine the influence of nurse manager span (number of direct report staff), time in staff contact, transformational leadership practices and operational hours on nurse supervision satisfaction. BACKGROUND: Increasing role complexity has intensified the boundary spanning functions of managers. Because work demands and scope vary by management position, time in staff contact rather than span may better explain managers' capacity to support staff. METHODS: A descriptive, correlational design was used to collect cross-sectional survey and prospective work log and administrative data from a convenience sample of 558 nurses in 51 clinical areas and 31 front-line nurse managers from four acute care hospitals in 2007-2008. Data were analysed using hierarchical linear modelling. RESULTS: Span, but not time in staff contact, interacted with leadership and operational hours to explain supervision satisfaction. CONCLUSIONS: With compressed operational hours, supervision satisfaction was lower with highly transformational leadership in combination with wider spans. With extended operational hours, supervision satisfaction was higher with highly transformational leadership, and this effect was more pronounced under wider spans. IMPLICATIONS FOR NURSING MANAGEMENT: Operational hours, which influence the manager's daily span (average number of direct report staff working per weekday), should be factored into the design of front-line management positions. SN - 1365-2834 UR - https://www.unboundmedicine.com/medline/citation/21749535/Front_line_managers_as_boundary_spanners:_effects_of_span_and_time_on_nurse_supervision_satisfaction_ L2 - https://doi.org/10.1111/j.1365-2834.2011.01260.x DB - PRIME DP - Unbound Medicine ER -