Tags

Type your tag names separated by a space and hit enter

Explaining the justice-performance relationship: trust as exchange deepener or trust as uncertainty reducer?
J Appl Psychol. 2012 Jan; 97(1):1-15.JA

Abstract

Past research has revealed significant relationships between organizational justice dimensions and job performance, and trust is thought to be one mediator of those relationships. However, trust has been positioned in justice theorizing in 2 different ways, either as an indicator of the depth of an exchange relationship or as a variable that reflects levels of work-related uncertainty. Moreover, trust scholars distinguish between multiple forms of trust, including affect- and cognition-based trust, and it remains unclear which form is most relevant to justice effects. To explore these issues, we built and tested a more comprehensive model of trust mediation in which procedural, interpersonal, and distributive justice predicted affect- and cognition-based trust, with those trust forms predicting both exchange- and uncertainty-based mechanisms. The results of a field study in a hospital system revealed that the trust variables did indeed mediate the relationships between the organizational justice dimensions and job performance, with affect-based trust driving exchange-based mediation and cognition-based trust driving uncertainty-based mediation.

Authors+Show Affiliations

Department of Management, University of Georgia, Athens, GA 30602-6256, USA. colq@uga.eduNo affiliation info availableNo affiliation info availableNo affiliation info availableNo affiliation info available

Pub Type(s)

Comparative Study
Journal Article

Language

eng

PubMed ID

21910516

Citation

Colquitt, Jason A., et al. "Explaining the Justice-performance Relationship: Trust as Exchange Deepener or Trust as Uncertainty Reducer?" The Journal of Applied Psychology, vol. 97, no. 1, 2012, pp. 1-15.
Colquitt JA, Lepine JA, Piccolo RF, et al. Explaining the justice-performance relationship: trust as exchange deepener or trust as uncertainty reducer? J Appl Psychol. 2012;97(1):1-15.
Colquitt, J. A., Lepine, J. A., Piccolo, R. F., Zapata, C. P., & Rich, B. L. (2012). Explaining the justice-performance relationship: trust as exchange deepener or trust as uncertainty reducer? The Journal of Applied Psychology, 97(1), 1-15. https://doi.org/10.1037/a0025208
Colquitt JA, et al. Explaining the Justice-performance Relationship: Trust as Exchange Deepener or Trust as Uncertainty Reducer. J Appl Psychol. 2012;97(1):1-15. PubMed PMID: 21910516.
* Article titles in AMA citation format should be in sentence-case
TY - JOUR T1 - Explaining the justice-performance relationship: trust as exchange deepener or trust as uncertainty reducer? AU - Colquitt,Jason A, AU - Lepine,Jeffery A, AU - Piccolo,Ronald F, AU - Zapata,Cindy P, AU - Rich,Bruce L, Y1 - 2011/09/12/ PY - 2011/9/14/entrez PY - 2011/9/14/pubmed PY - 2012/5/26/medline SP - 1 EP - 15 JF - The Journal of applied psychology JO - J Appl Psychol VL - 97 IS - 1 N2 - Past research has revealed significant relationships between organizational justice dimensions and job performance, and trust is thought to be one mediator of those relationships. However, trust has been positioned in justice theorizing in 2 different ways, either as an indicator of the depth of an exchange relationship or as a variable that reflects levels of work-related uncertainty. Moreover, trust scholars distinguish between multiple forms of trust, including affect- and cognition-based trust, and it remains unclear which form is most relevant to justice effects. To explore these issues, we built and tested a more comprehensive model of trust mediation in which procedural, interpersonal, and distributive justice predicted affect- and cognition-based trust, with those trust forms predicting both exchange- and uncertainty-based mechanisms. The results of a field study in a hospital system revealed that the trust variables did indeed mediate the relationships between the organizational justice dimensions and job performance, with affect-based trust driving exchange-based mediation and cognition-based trust driving uncertainty-based mediation. SN - 1939-1854 UR - https://www.unboundmedicine.com/medline/citation/21910516/Explaining_the_justice_performance_relationship:_trust_as_exchange_deepener_or_trust_as_uncertainty_reducer DB - PRIME DP - Unbound Medicine ER -