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Delicate dances: immigrant workers' experiences of injury reporting and claim filing.

Abstract

INTRODUCTION

Immigrants often come to Canada for the purpose of employment and make up a large proportion of our labour force. Yet, these workers' labour market experience may not always be positive - new immigrant workers can have difficulties finding a job in their field and may end up working in 'survival jobs' that expose them to workplace hazards. Workers who are new to Canada may not be familiar with legislation designed to protect them at work or with social programs that can help after a work-related injury.

METHODS

Through a series of in-depth interviews this study examined the experiences of new immigrants after they were injured on the job.

RESULTS

The analysis revealed that many workers were in manual, 'survival jobs' and had not received job or occupational health and safety training. Many did not speak the English language well and knew little about their rights. While workers often felt trepidation about reporting their injury, most told a health care provider or employer that they were injured or in pain. This, however, rarely led to timely or appropriate claim filing. Workers were often discouraged from filing a claim, misinformed about their rights or offered 'time off work' in lieu of reporting the injury to worker's compensation. In instances where a claim was filed, communication problems were common and led to mistakes being made on forms and misunderstandings with the adjudicator and employer. Interpretation services were not always offered consistently or at the correct time.

CONCLUSION

Efforts must be made to systematically inform new immigrants of their health and safety rights, responsibilities and entitlements as they are entering the labour market. Systems must be put in place to ensure that immigrants can access the compensation system in the event of a work-related injury and that employers and healthcare providers fulfil their reporting responsibilities.

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  • Publisher Full Text
  • Authors+Show Affiliations

    ,

    Institute for Work & Health, Toronto, ON, Canada. akosny@iwh.on.ca

    , , , , , ,

    Source

    Ethnicity & health 17:3 2012 pg 267-90

    MeSH

    Adult
    Communication Barriers
    Emigrants and Immigrants
    Human Rights
    Humans
    Insurance Claim Reporting
    Interviews as Topic
    Middle Aged
    Occupational Injuries
    Ontario
    Workers' Compensation
    Young Adult

    Pub Type(s)

    Journal Article
    Research Support, Non-U.S. Gov't

    Language

    eng

    PubMed ID

    21970445

    Citation

    Kosny, Agnieszka, et al. "Delicate Dances: Immigrant Workers' Experiences of Injury Reporting and Claim Filing." Ethnicity & Health, vol. 17, no. 3, 2012, pp. 267-90.
    Kosny A, MacEachen E, Lifshen M, et al. Delicate dances: immigrant workers' experiences of injury reporting and claim filing. Ethn Health. 2012;17(3):267-90.
    Kosny, A., MacEachen, E., Lifshen, M., Smith, P., Jafri, G. J., Neilson, C., ... Shields, J. (2012). Delicate dances: immigrant workers' experiences of injury reporting and claim filing. Ethnicity & Health, 17(3), pp. 267-90. doi:10.1080/13557858.2011.614327.
    Kosny A, et al. Delicate Dances: Immigrant Workers' Experiences of Injury Reporting and Claim Filing. Ethn Health. 2012;17(3):267-90. PubMed PMID: 21970445.
    * Article titles in AMA citation format should be in sentence-case
    TY - JOUR T1 - Delicate dances: immigrant workers' experiences of injury reporting and claim filing. AU - Kosny,Agnieszka, AU - MacEachen,Ellen, AU - Lifshen,Marni, AU - Smith,Peter, AU - Jafri,Gul Joya, AU - Neilson,Cynthia, AU - Pugliese,Diana, AU - Shields,John, Y1 - 2011/10/04/ PY - 2011/10/6/entrez PY - 2011/10/6/pubmed PY - 2012/10/17/medline SP - 267 EP - 90 JF - Ethnicity & health JO - Ethn Health VL - 17 IS - 3 N2 - INTRODUCTION: Immigrants often come to Canada for the purpose of employment and make up a large proportion of our labour force. Yet, these workers' labour market experience may not always be positive - new immigrant workers can have difficulties finding a job in their field and may end up working in 'survival jobs' that expose them to workplace hazards. Workers who are new to Canada may not be familiar with legislation designed to protect them at work or with social programs that can help after a work-related injury. METHODS: Through a series of in-depth interviews this study examined the experiences of new immigrants after they were injured on the job. RESULTS: The analysis revealed that many workers were in manual, 'survival jobs' and had not received job or occupational health and safety training. Many did not speak the English language well and knew little about their rights. While workers often felt trepidation about reporting their injury, most told a health care provider or employer that they were injured or in pain. This, however, rarely led to timely or appropriate claim filing. Workers were often discouraged from filing a claim, misinformed about their rights or offered 'time off work' in lieu of reporting the injury to worker's compensation. In instances where a claim was filed, communication problems were common and led to mistakes being made on forms and misunderstandings with the adjudicator and employer. Interpretation services were not always offered consistently or at the correct time. CONCLUSION: Efforts must be made to systematically inform new immigrants of their health and safety rights, responsibilities and entitlements as they are entering the labour market. Systems must be put in place to ensure that immigrants can access the compensation system in the event of a work-related injury and that employers and healthcare providers fulfil their reporting responsibilities. SN - 1465-3419 UR - https://www.unboundmedicine.com/medline/citation/21970445/abstract/Delicate_dances:_immigrant_workers'_experiences_of_injury_reporting_and_claim_filing_ L2 - http://www.tandfonline.com/doi/full/10.1080/13557858.2011.614327 DB - PRIME DP - Unbound Medicine ER -