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Investigating conflict in ICUs-is the clinicians' perspective enough?
Crit Care Med. 2014 Feb; 42(2):328-35.CC

Abstract

OBJECTIVE

Most studies have assessed conflict between clinicians and surrogate decision makers in ICUs from only clinicians' perspectives. It is unknown if surrogates' perceptions differ from clinicians'. We sought to determine the degree of agreement between physicians and surrogates about conflict and to identify predictors of physician-surrogate conflict.

DESIGN

Prospective cohort study.

SETTING

Four ICUs of two hospitals in San Francisco, California.

PATIENTS

Two hundred and thirty surrogate decision makers and 100 physicians of 175 critically ill patients.

MEASUREMENTS

Questionnaires addressing participants' perceptions of whether there was physician-surrogate conflict, as well as attitudes and preferences about clinician-surrogate communication; κ scores to quantify physician-surrogate concordance about the presence of conflict; and hierarchical multivariate modeling to determine predictors of conflict.

MAIN RESULTS

Either the physician or surrogate identified conflict in 63% of cases. Physicians were less likely to perceive conflict than surrogates (27.8% vs 42.3%; p = 0.007). Agreement between physicians and surrogates about conflict was poor (κ = 0.14). Multivariable analysis with surrogate-assessed conflict as the outcome revealed that higher levels of surrogates' satisfaction with physicians' bedside manner were associated with lower odds of conflict (odds ratio, 0.75 per 1 point increase in satisfaction; 95% CI, 0.59-0.96). Multivariable analysis with physician-assessed conflict as the outcome revealed that the surrogate having felt discriminated against in the healthcare setting was associated with higher odds of conflict (odds ratio, 17.5; 95% CI, 1.6-190.1) while surrogates' satisfaction with physicians' bedside manner was associated with lower odds of conflict (0-10 scale; odds ratio, 0.76 per 1 point increase; 95% CI, 0.58-0.99).

CONCLUSIONS

Conflict between physicians and surrogates is common in ICUs. There is little agreement between physicians and surrogates about whether physician-surrogate conflict has occurred. Further work is needed to develop reliable and valid methods to assess conflict. In the interim, future studies should assess conflict from the perspective of both clinicians and surrogates.

Authors+Show Affiliations

1Program on Ethics and Decision Making in Critical Illness, University of Pittsburgh, Pittsburgh, PA. 2Clinical Research, Investigation, and Systems Modeling of Acute Illness (CRISMA) Laboratory, University of Pittsburgh, Pittsburgh, PA. 3Department of Medicine, Division of Pulmonary, Allergy, and Critical Care Medicine, University of Pittsburgh, Pittsburgh, PA. 4Graduate School of Public Health, University of Pittsburgh, Pittsburgh, PA. 5Department of Medicine, Division of General Internal Medicine, Section on Palliative Care and Medical Ethics, University of Pittsburgh, Pittsburgh, PA. 6Department of Critical Care Medicine, University of Pittsburgh, Pittsburgh, PA.No affiliation info availableNo affiliation info availableNo affiliation info available

Pub Type(s)

Journal Article
Research Support, N.I.H., Extramural

Language

eng

PubMed ID

24434440

Citation

Schuster, Rachel A., et al. "Investigating Conflict in ICUs-is the Clinicians' Perspective Enough?" Critical Care Medicine, vol. 42, no. 2, 2014, pp. 328-35.
Schuster RA, Hong SY, Arnold RM, et al. Investigating conflict in ICUs-is the clinicians' perspective enough? Crit Care Med. 2014;42(2):328-35.
Schuster, R. A., Hong, S. Y., Arnold, R. M., & White, D. B. (2014). Investigating conflict in ICUs-is the clinicians' perspective enough? Critical Care Medicine, 42(2), 328-35. https://doi.org/10.1097/CCM.0b013e3182a27598
Schuster RA, et al. Investigating Conflict in ICUs-is the Clinicians' Perspective Enough. Crit Care Med. 2014;42(2):328-35. PubMed PMID: 24434440.
* Article titles in AMA citation format should be in sentence-case
TY - JOUR T1 - Investigating conflict in ICUs-is the clinicians' perspective enough? AU - Schuster,Rachel A, AU - Hong,Seo Yeon, AU - Arnold,Robert M, AU - White,Douglas B, PY - 2014/1/18/entrez PY - 2014/1/18/pubmed PY - 2014/3/19/medline SP - 328 EP - 35 JF - Critical care medicine JO - Crit. Care Med. VL - 42 IS - 2 N2 - OBJECTIVE: Most studies have assessed conflict between clinicians and surrogate decision makers in ICUs from only clinicians' perspectives. It is unknown if surrogates' perceptions differ from clinicians'. We sought to determine the degree of agreement between physicians and surrogates about conflict and to identify predictors of physician-surrogate conflict. DESIGN: Prospective cohort study. SETTING: Four ICUs of two hospitals in San Francisco, California. PATIENTS: Two hundred and thirty surrogate decision makers and 100 physicians of 175 critically ill patients. MEASUREMENTS: Questionnaires addressing participants' perceptions of whether there was physician-surrogate conflict, as well as attitudes and preferences about clinician-surrogate communication; κ scores to quantify physician-surrogate concordance about the presence of conflict; and hierarchical multivariate modeling to determine predictors of conflict. MAIN RESULTS: Either the physician or surrogate identified conflict in 63% of cases. Physicians were less likely to perceive conflict than surrogates (27.8% vs 42.3%; p = 0.007). Agreement between physicians and surrogates about conflict was poor (κ = 0.14). Multivariable analysis with surrogate-assessed conflict as the outcome revealed that higher levels of surrogates' satisfaction with physicians' bedside manner were associated with lower odds of conflict (odds ratio, 0.75 per 1 point increase in satisfaction; 95% CI, 0.59-0.96). Multivariable analysis with physician-assessed conflict as the outcome revealed that the surrogate having felt discriminated against in the healthcare setting was associated with higher odds of conflict (odds ratio, 17.5; 95% CI, 1.6-190.1) while surrogates' satisfaction with physicians' bedside manner was associated with lower odds of conflict (0-10 scale; odds ratio, 0.76 per 1 point increase; 95% CI, 0.58-0.99). CONCLUSIONS: Conflict between physicians and surrogates is common in ICUs. There is little agreement between physicians and surrogates about whether physician-surrogate conflict has occurred. Further work is needed to develop reliable and valid methods to assess conflict. In the interim, future studies should assess conflict from the perspective of both clinicians and surrogates. SN - 1530-0293 UR - https://www.unboundmedicine.com/medline/citation/24434440/Investigating_conflict_in_ICUs_is_the_clinicians'_perspective_enough L2 - https://dx.doi.org/10.1097/CCM.0b013e3182a27598 DB - PRIME DP - Unbound Medicine ER -