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Above and beyond, again and again: self-regulation in the aftermath of organizational citizenship behaviors.
J Appl Psychol. 2015 Jan; 100(1):40-55.JA

Abstract

In this temporally lagged study of employees in a service organization, we examined the ways in which feedback regarding organizational citizenship behavior (OCB) may affect employees' motives to continue performing OCBs over time. Building on the self-regulation approach to citizenship (Bolino, Harvey, & Bachrach, 2012), we propose and test an overall model of OCB motive, others' attribution and feedback, and motive fulfillment to determine their impact on continuing OCB. Using a total sample of 213 employees and structural equation modeling, we found support for most of our model, indicating that instances of OCB initiate a chain of events that can ultimately lead individuals to alter their OCB patterns, based on their own motives, others' motive attributions, and feedback. We also find that feedback regarding OCB can influence motive fulfillment and the motivations to engage in future OCB, although this feedback is most powerful when it comes from peers, as opposed to managers.

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Publisher Full Text (DOI)

Authors+Show Affiliations

Lemoine GJ
Scheller College of Business.
Parsons CK
Scheller College of Business.
Kansara S
Scheller College of Business.

MeSH

AdultEmploymentFeedback, PsychologicalHumansMotivationOrganizational CultureSelf-ControlSocial Behavior

Pub Type(s)

Journal Article

Language

eng

PubMed ID

24820926

Citation

Lemoine, G James, et al. "Above and Beyond, Again and Again: Self-regulation in the Aftermath of Organizational Citizenship Behaviors." The Journal of Applied Psychology, vol. 100, no. 1, 2015, pp. 40-55.
Lemoine GJ, Parsons CK, Kansara S. Above and beyond, again and again: self-regulation in the aftermath of organizational citizenship behaviors. J Appl Psychol. 2015;100(1):40-55.
Lemoine, G. J., Parsons, C. K., & Kansara, S. (2015). Above and beyond, again and again: self-regulation in the aftermath of organizational citizenship behaviors. The Journal of Applied Psychology, 100(1), 40-55. https://doi.org/10.1037/a0036902
Lemoine GJ, Parsons CK, Kansara S. Above and Beyond, Again and Again: Self-regulation in the Aftermath of Organizational Citizenship Behaviors. J Appl Psychol. 2015;100(1):40-55. PubMed PMID: 24820926.
* Article titles in AMA citation format should be in sentence-case
TY - JOUR T1 - Above and beyond, again and again: self-regulation in the aftermath of organizational citizenship behaviors. AU - Lemoine,G James, AU - Parsons,Charles K, AU - Kansara,Shibani, Y1 - 2014/05/12/ PY - 2014/5/14/entrez PY - 2014/5/14/pubmed PY - 2016/10/8/medline SP - 40 EP - 55 JF - The Journal of applied psychology JO - J Appl Psychol VL - 100 IS - 1 N2 - In this temporally lagged study of employees in a service organization, we examined the ways in which feedback regarding organizational citizenship behavior (OCB) may affect employees' motives to continue performing OCBs over time. Building on the self-regulation approach to citizenship (Bolino, Harvey, & Bachrach, 2012), we propose and test an overall model of OCB motive, others' attribution and feedback, and motive fulfillment to determine their impact on continuing OCB. Using a total sample of 213 employees and structural equation modeling, we found support for most of our model, indicating that instances of OCB initiate a chain of events that can ultimately lead individuals to alter their OCB patterns, based on their own motives, others' motive attributions, and feedback. We also find that feedback regarding OCB can influence motive fulfillment and the motivations to engage in future OCB, although this feedback is most powerful when it comes from peers, as opposed to managers. SN - 1939-1854 UR - https://www.unboundmedicine.com/medline/citation/24820926/Above_and_beyond_again_and_again:_self_regulation_in_the_aftermath_of_organizational_citizenship_behaviors_ DB - PRIME DP - Unbound Medicine ER -