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Patients' general satisfaction with telephone counseling by pharmacists and effects on satisfaction with information and beliefs about medicines: Results from a cluster randomized trial.
Patient Educ Couns. 2015 Jun; 98(6):797-804.PE

Abstract

OBJECTIVE

Assess effects of pharmacists' counseling by telephone on patients' satisfaction with counseling, satisfaction with information and beliefs about medicines for newly prescribed medicines.

METHODS

A cluster randomized trial in Dutch community pharmacies. Patients ≥18 years were included when starting with antidepressants, bisphosphonates, RAS-inhibitors or statins. The intervention comprised counseling by telephone to address barriers to adherent behavior. It was supported by an interview protocol. Controls received usual care. Outcomes were effects on beliefs about medication, satisfaction with information and counseling. Data was collected with a questionnaire.

RESULTS

Responses of 211 patients in nine pharmacies were analyzed. More intervention arm patients were satisfied with counseling (adj. OR 2.2 (95% CI 1.3, 3.6)). Patients with counseling were significantly more satisfied with information on 4 items, had less concerns and less frequently had a 'skeptical' attitude towards medication (adj. OR 0.5 (0.3-0.9)). Effects on most outcomes were more pronounced in men than in women.

CONCLUSIONS

Telephone counseling by pharmacists improved satisfaction with counseling and satisfaction with information on some items. It had a small effect on beliefs about medicines.

PRACTICE IMPLICATIONS

Pharmacists can use counseling by telephone, but more research is needed to find out which patients benefit most.

Authors+Show Affiliations

Department of Pharmacoepidemiology & Clinical Pharmacology, Utrecht University, Utrecht, The Netherlands. Electronic address: m.j.kooij@uu.nl.Department of Pharmacoepidemiology & Clinical Pharmacology, Utrecht University, Utrecht, The Netherlands. Electronic address: katjavangeffen@nierstichting.nl.Department of Pharmacoepidemiology & Clinical Pharmacology, Utrecht University, Utrecht, The Netherlands. Electronic address: e.r.heerdink@uu.nl.NIVEL (Netherlands Institute for Health Services Research), Utrecht, The Netherlands. Electronic address: l.vandijk@nivel.nl.Department of Pharmacoepidemiology & Clinical Pharmacology, Utrecht University, Utrecht, The Netherlands. Electronic address: m.l.bouvy@uu.nl.

Pub Type(s)

Journal Article
Randomized Controlled Trial
Research Support, Non-U.S. Gov't

Language

eng

PubMed ID

25791373

Citation

Kooy, Marcel Jan, et al. "Patients' General Satisfaction With Telephone Counseling By Pharmacists and Effects On Satisfaction With Information and Beliefs About Medicines: Results From a Cluster Randomized Trial." Patient Education and Counseling, vol. 98, no. 6, 2015, pp. 797-804.
Kooy MJ, Van Geffen EC, Heerdink ER, et al. Patients' general satisfaction with telephone counseling by pharmacists and effects on satisfaction with information and beliefs about medicines: Results from a cluster randomized trial. Patient Educ Couns. 2015;98(6):797-804.
Kooy, M. J., Van Geffen, E. C., Heerdink, E. R., Van Dijk, L., & Bouvy, M. L. (2015). Patients' general satisfaction with telephone counseling by pharmacists and effects on satisfaction with information and beliefs about medicines: Results from a cluster randomized trial. Patient Education and Counseling, 98(6), 797-804. https://doi.org/10.1016/j.pec.2015.02.020
Kooy MJ, et al. Patients' General Satisfaction With Telephone Counseling By Pharmacists and Effects On Satisfaction With Information and Beliefs About Medicines: Results From a Cluster Randomized Trial. Patient Educ Couns. 2015;98(6):797-804. PubMed PMID: 25791373.
* Article titles in AMA citation format should be in sentence-case
TY - JOUR T1 - Patients' general satisfaction with telephone counseling by pharmacists and effects on satisfaction with information and beliefs about medicines: Results from a cluster randomized trial. AU - Kooy,Marcel Jan, AU - Van Geffen,Erica C G, AU - Heerdink,Eibert R, AU - Van Dijk,Liset, AU - Bouvy,Marcel L, Y1 - 2015/03/06/ PY - 2014/05/10/received PY - 2015/02/19/revised PY - 2015/02/21/accepted PY - 2015/3/21/entrez PY - 2015/3/21/pubmed PY - 2016/11/1/medline KW - Adherence KW - Antidepressant KW - Antilipaemic KW - Beliefs about medicines KW - Bisphosphonate KW - Cluster randomized controlled trial KW - Compliance KW - Counseling KW - Medication Therapy Management KW - Medication adherence KW - Medication intake behavior KW - Pharmacist KW - RAS-inhibitor KW - Satisfaction with Information about Medicines Scale KW - Telephone SP - 797 EP - 804 JF - Patient education and counseling JO - Patient Educ Couns VL - 98 IS - 6 N2 - OBJECTIVE: Assess effects of pharmacists' counseling by telephone on patients' satisfaction with counseling, satisfaction with information and beliefs about medicines for newly prescribed medicines. METHODS: A cluster randomized trial in Dutch community pharmacies. Patients ≥18 years were included when starting with antidepressants, bisphosphonates, RAS-inhibitors or statins. The intervention comprised counseling by telephone to address barriers to adherent behavior. It was supported by an interview protocol. Controls received usual care. Outcomes were effects on beliefs about medication, satisfaction with information and counseling. Data was collected with a questionnaire. RESULTS: Responses of 211 patients in nine pharmacies were analyzed. More intervention arm patients were satisfied with counseling (adj. OR 2.2 (95% CI 1.3, 3.6)). Patients with counseling were significantly more satisfied with information on 4 items, had less concerns and less frequently had a 'skeptical' attitude towards medication (adj. OR 0.5 (0.3-0.9)). Effects on most outcomes were more pronounced in men than in women. CONCLUSIONS: Telephone counseling by pharmacists improved satisfaction with counseling and satisfaction with information on some items. It had a small effect on beliefs about medicines. PRACTICE IMPLICATIONS: Pharmacists can use counseling by telephone, but more research is needed to find out which patients benefit most. SN - 1873-5134 UR - https://www.unboundmedicine.com/medline/citation/25791373/Patients'_general_satisfaction_with_telephone_counseling_by_pharmacists_and_effects_on_satisfaction_with_information_and_beliefs_about_medicines:_Results_from_a_cluster_randomized_trial_ L2 - https://linkinghub.elsevier.com/retrieve/pii/S0738-3991(15)00090-7 DB - PRIME DP - Unbound Medicine ER -