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Emergency Department Expansion Versus Patient Flow Improvement: Impact on Patient Experience of Care.
J Emerg Med. 2016 Feb; 50(2):339-48.JE

Abstract

BACKGROUND

Most strategies used to help improve the patient experience of care and ease emergency department (ED) crowding and diversion require additional space and personnel resources, major process improvement interventions, or a combination of both.

OBJECTIVES

To compare the impact of ED expansion vs. patient flow improvement and the establishment of a rapid assessment unit (RAU) on the patient experience of care in a medium-size safety net ED.

METHODS

This paper describes a study of a single ED wherein the department first undertook a physical expansion (2006 Q2 to 2007 Q2) followed by a reorganization of patient flow and establishment of an RAU (2009 Q2) by the use of an interrupted time series analysis.

RESULTS

In the time period after ED expansion, significant negative trends were observed: decreasing Press Ganey percentiles (-4.1 percentile per quarter), increasing door-to-provider time (+4.9 minutes per quarter), increasing duration of stay (+13.2 minutes per quarter), and increasing percent of patients leaving without being seen (+0.11 per quarter). After the RAU was established, significant immediate impacts were observed for door-to-provider time (-25.8 minutes) and total duration of stay (-66.8 minutes). The trends for these indicators further suggested the improvements continued to be significant over time. Furthermore, the negative trends for the Press Ganey outcomes observed after ED expansion were significantly reversed and in the positive direction after the RAU.

CONCLUSIONS

Our results demonstrate that the impact of process improvement and rapid assessment implementation is far greater than the impact of renovation and facility expansion.

Authors+Show Affiliations

Department of Emergency Medicine, Cambridge Health Alliance, Cambridge, Massachusetts; Harvard Medical School, Boston, Massachusetts.Department of Emergency Medicine, Cambridge Health Alliance, Cambridge, Massachusetts; Harvard Medical School, Boston, Massachusetts.Department of Emergency Medicine, Lahey Medical Center, Burlington, Massachusetts.Department of Emergency Medicine, Cambridge Health Alliance, Cambridge, Massachusetts.Department of Emergency Medicine, Cambridge Health Alliance, Cambridge, Massachusetts.Harvard Medical School, Boston, Massachusetts; Department of Emergency Medicine, Brigham and Women's Hospital, Boston, Massachusetts.

Pub Type(s)

Comparative Study
Journal Article

Language

eng

PubMed ID

26381804

Citation

Sayah, Assaad, et al. "Emergency Department Expansion Versus Patient Flow Improvement: Impact On Patient Experience of Care." The Journal of Emergency Medicine, vol. 50, no. 2, 2016, pp. 339-48.
Sayah A, Lai-Becker M, Kingsley-Rocker L, et al. Emergency Department Expansion Versus Patient Flow Improvement: Impact on Patient Experience of Care. J Emerg Med. 2016;50(2):339-48.
Sayah, A., Lai-Becker, M., Kingsley-Rocker, L., Scott-Long, T., O'Connor, K., & Lobon, L. F. (2016). Emergency Department Expansion Versus Patient Flow Improvement: Impact on Patient Experience of Care. The Journal of Emergency Medicine, 50(2), 339-48. https://doi.org/10.1016/j.jemermed.2015.06.068
Sayah A, et al. Emergency Department Expansion Versus Patient Flow Improvement: Impact On Patient Experience of Care. J Emerg Med. 2016;50(2):339-48. PubMed PMID: 26381804.
* Article titles in AMA citation format should be in sentence-case
TY - JOUR T1 - Emergency Department Expansion Versus Patient Flow Improvement: Impact on Patient Experience of Care. AU - Sayah,Assaad, AU - Lai-Becker,Melisa, AU - Kingsley-Rocker,Lisa, AU - Scott-Long,Tasha, AU - O'Connor,Kelly, AU - Lobon,Luis F, Y1 - 2015/09/14/ PY - 2014/07/25/received PY - 2015/06/16/revised PY - 2015/06/25/accepted PY - 2015/9/19/entrez PY - 2015/9/19/pubmed PY - 2016/10/21/medline KW - ED crowding KW - ED renovation KW - diversion KW - emergency department KW - patient experience KW - patient satisfaction KW - total duration of stay SP - 339 EP - 48 JF - The Journal of emergency medicine JO - J Emerg Med VL - 50 IS - 2 N2 - BACKGROUND: Most strategies used to help improve the patient experience of care and ease emergency department (ED) crowding and diversion require additional space and personnel resources, major process improvement interventions, or a combination of both. OBJECTIVES: To compare the impact of ED expansion vs. patient flow improvement and the establishment of a rapid assessment unit (RAU) on the patient experience of care in a medium-size safety net ED. METHODS: This paper describes a study of a single ED wherein the department first undertook a physical expansion (2006 Q2 to 2007 Q2) followed by a reorganization of patient flow and establishment of an RAU (2009 Q2) by the use of an interrupted time series analysis. RESULTS: In the time period after ED expansion, significant negative trends were observed: decreasing Press Ganey percentiles (-4.1 percentile per quarter), increasing door-to-provider time (+4.9 minutes per quarter), increasing duration of stay (+13.2 minutes per quarter), and increasing percent of patients leaving without being seen (+0.11 per quarter). After the RAU was established, significant immediate impacts were observed for door-to-provider time (-25.8 minutes) and total duration of stay (-66.8 minutes). The trends for these indicators further suggested the improvements continued to be significant over time. Furthermore, the negative trends for the Press Ganey outcomes observed after ED expansion were significantly reversed and in the positive direction after the RAU. CONCLUSIONS: Our results demonstrate that the impact of process improvement and rapid assessment implementation is far greater than the impact of renovation and facility expansion. SN - 0736-4679 UR - https://www.unboundmedicine.com/medline/citation/26381804/Emergency_Department_Expansion_Versus_Patient_Flow_Improvement:_Impact_on_Patient_Experience_of_Care_ L2 - https://linkinghub.elsevier.com/retrieve/pii/S0736-4679(15)00691-5 DB - PRIME DP - Unbound Medicine ER -