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Relation Between Emotional Labor and Organizational Citizenship Behavior: An Investigation Among Chinese Teaching Professionals.
J Gen Psychol. 2015 Oct-Dec; 142(4):253-72.JG

Abstract

This study examined the association between emotional labor and organizational citizenship behavior (OCB) and the mediation of work engagement in this relationship. A total of 264 teachers in Mainland China were recruited for this study. Bivariate correlation showed that both deep acting and the expression of naturally felt emotion were positively related to the two dimensions of OCB, namely, OCB toward the individual (OCBI) and OCB toward the organization (OCBO), whereas surface acting was not related to the OCB dimensions. Work engagement was also positively associated with both OCB dimensions. Regression results showed that work engagement partially mediated the relation between deep acting and OCBO, and that between the expression of naturally felt emotion and OCBI. Work engagement also fully mediated the association between deep acting and OCBI, and that between the expression of naturally felt emotion and OCBO. In light of these findings, strategies that encourage employees to display emotions consistent with their inner experience were discussed.

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Publisher Full Text (DOI)

Authors+Show Affiliations

Cheung FY
a Lingnan University.
Lun VM
a Lingnan University.

MeSH

Adaptation, PsychologicalAdultChinaEmotionsEmploymentFemaleHumansJob SatisfactionMaleOrganizational CultureSchool TeachersSocial BehaviorSurveys and Questionnaires

Pub Type(s)

Journal Article

Language

eng

PubMed ID

26649924

Citation

Cheung, Francis Y L., and Vivian Miu-Chi Lun. "Relation Between Emotional Labor and Organizational Citizenship Behavior: an Investigation Among Chinese Teaching Professionals." The Journal of General Psychology, vol. 142, no. 4, 2015, pp. 253-72.
Cheung FY, Lun VM. Relation Between Emotional Labor and Organizational Citizenship Behavior: An Investigation Among Chinese Teaching Professionals. J Gen Psychol. 2015;142(4):253-72.
Cheung, F. Y., & Lun, V. M. (2015). Relation Between Emotional Labor and Organizational Citizenship Behavior: An Investigation Among Chinese Teaching Professionals. The Journal of General Psychology, 142(4), 253-72. https://doi.org/10.1080/00221309.2015.1091764
Cheung FY, Lun VM. Relation Between Emotional Labor and Organizational Citizenship Behavior: an Investigation Among Chinese Teaching Professionals. J Gen Psychol. 2015 Oct-Dec;142(4):253-72. PubMed PMID: 26649924.
* Article titles in AMA citation format should be in sentence-case
TY - JOUR T1 - Relation Between Emotional Labor and Organizational Citizenship Behavior: An Investigation Among Chinese Teaching Professionals. AU - Cheung,Francis Y L, AU - Lun,Vivian Miu-Chi, PY - 2015/12/10/entrez PY - 2015/12/10/pubmed PY - 2018/1/27/medline KW - OCB KW - emotional labor KW - work engagement SP - 253 EP - 72 JF - The Journal of general psychology JO - J Gen Psychol VL - 142 IS - 4 N2 - This study examined the association between emotional labor and organizational citizenship behavior (OCB) and the mediation of work engagement in this relationship. A total of 264 teachers in Mainland China were recruited for this study. Bivariate correlation showed that both deep acting and the expression of naturally felt emotion were positively related to the two dimensions of OCB, namely, OCB toward the individual (OCBI) and OCB toward the organization (OCBO), whereas surface acting was not related to the OCB dimensions. Work engagement was also positively associated with both OCB dimensions. Regression results showed that work engagement partially mediated the relation between deep acting and OCBO, and that between the expression of naturally felt emotion and OCBI. Work engagement also fully mediated the association between deep acting and OCBI, and that between the expression of naturally felt emotion and OCBO. In light of these findings, strategies that encourage employees to display emotions consistent with their inner experience were discussed. SN - 1940-0888 UR - https://www.unboundmedicine.com/medline/citation/26649924/Relation_Between_Emotional_Labor_and_Organizational_Citizenship_Behavior:_An_Investigation_Among_Chinese_Teaching_Professionals_ DB - PRIME DP - Unbound Medicine ER -