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Hard Internet Truths: 34,748 Online Reviews Reveal What Patients Really Want from Doctors.
J Med Pract Manage 2016 Mar-Apr; 31(5):309-12JM

Abstract

For all of us living in the Internet age, it's hard to underestimate the power of online reviews. Before booking a reservation at a new hotel or restaurant, who doesn't consult websites such as TripAdvisor and Open Table? Who would gamble $100 on a dinner out or $200 on a hotel stay before first seeing what other diners and patrons had to say about their experiences? Patients who are looking for a healthcare provider are no different than those customers looking for a restaurant or a hotel; they want opinions from others who have previously availed themselves of that restaurant or hotel. This article addresses the importance of online reputation management and offers ideas and suggestions for healthcare providers to control and protect their online reputations.

Authors

No affiliation info availableNo affiliation info availableNo affiliation info available

Pub Type(s)

Journal Article

Language

eng

PubMed ID

27249884

Citation

King, Ron Harman, et al. "Hard Internet Truths: 34,748 Online Reviews Reveal what Patients Really Want From Doctors." The Journal of Medical Practice Management : MPM, vol. 31, no. 5, 2016, pp. 309-12.
King RH, Stanley J, Baum N. Hard Internet Truths: 34,748 Online Reviews Reveal What Patients Really Want from Doctors. J Med Pract Manage. 2016;31(5):309-12.
King, R. H., Stanley, J., & Baum, N. (2016). Hard Internet Truths: 34,748 Online Reviews Reveal What Patients Really Want from Doctors. The Journal of Medical Practice Management : MPM, 31(5), pp. 309-12.
King RH, Stanley J, Baum N. Hard Internet Truths: 34,748 Online Reviews Reveal what Patients Really Want From Doctors. J Med Pract Manage. 2016;31(5):309-12. PubMed PMID: 27249884.
* Article titles in AMA citation format should be in sentence-case
TY - JOUR T1 - Hard Internet Truths: 34,748 Online Reviews Reveal What Patients Really Want from Doctors. AU - King,Ron Harman, AU - Stanley,Jonathan, AU - Baum,Neil, PY - 2016/6/3/entrez PY - 2016/6/3/pubmed PY - 2016/6/22/medline SP - 309 EP - 12 JF - The Journal of medical practice management : MPM JO - J Med Pract Manage VL - 31 IS - 5 N2 - For all of us living in the Internet age, it's hard to underestimate the power of online reviews. Before booking a reservation at a new hotel or restaurant, who doesn't consult websites such as TripAdvisor and Open Table? Who would gamble $100 on a dinner out or $200 on a hotel stay before first seeing what other diners and patrons had to say about their experiences? Patients who are looking for a healthcare provider are no different than those customers looking for a restaurant or a hotel; they want opinions from others who have previously availed themselves of that restaurant or hotel. This article addresses the importance of online reputation management and offers ideas and suggestions for healthcare providers to control and protect their online reputations. SN - 8755-0229 UR - https://www.unboundmedicine.com/medline/citation/27249884/Hard_Internet_Truths:_34748_Online_Reviews_Reveal_What_Patients_Really_Want_from_Doctors_ DB - PRIME DP - Unbound Medicine ER -