Abstract
BACKGROUND
Nowadays more and more employees are required to perform emotional labor (EL) which means that they need to express emotions set by the organizational procedures, simultaneously masking the true feelings. Employees, while performing emotional labor, choose between one of the two strategies (surface acting or deep acting) and this leads to e.g., burnout. As the performance of emotional labor and its consequences depend on the specification of work and chosen strategy, it was assumed that the consequences of EL may be different for workers in various occupations.
MATERIAL AND METHODS
The authors performed a comparative analysis between teachers (N = 129) and professionals of commercial service sector (N = 136). In the analysis the Polish adaptation of deep acting and surface acting scale (DASAS) and the Polish version of OLBI (Oldenburg Burnout Inventory) were used.
RESULTS
The statistical verification of hypotheses showed that employees of commercial service sector show a greater tendency toward choosing surface acting than teachers. Furthermore, in the group of teachers negative consequences are more related to emotional exhaustion, while both components of burnout are at the same level among employees of the other group. In both groups of respondents surface acting leads to the increase in burnout.
CONCLUSIONS
Emotional labor can lead to a variety of negative consequences, e.g., burnout or psychosomatic diseases. Based on this knowledge, organizations can develop standards for the expression of emotions and preventive actions, such as identification with organization, which can counteract the negative EL consequences. Med Pr 2017;68(5):605-615.
TY - JOUR
T1 - [The relationship between emotional labor and professional burnout: A comparative analysis between work of teachers and employees of commercial service sector].
AU - Springer,Agnieszka,
AU - Oleksa,Karolina,
Y1 - 2017/06/26/
PY - 2017/6/27/pubmed
PY - 2017/11/29/medline
PY - 2017/6/27/entrez
KW - deep acting
KW - emotional labor
KW - job burnout
KW - service professions
KW - social professions
KW - surface acting
SP - 605
EP - 615
JF - Medycyna pracy
JO - Med Pr
VL - 68
IS - 5
N2 - BACKGROUND: Nowadays more and more employees are required to perform emotional labor (EL) which means that they need to express emotions set by the organizational procedures, simultaneously masking the true feelings. Employees, while performing emotional labor, choose between one of the two strategies (surface acting or deep acting) and this leads to e.g., burnout. As the performance of emotional labor and its consequences depend on the specification of work and chosen strategy, it was assumed that the consequences of EL may be different for workers in various occupations. MATERIAL AND METHODS: The authors performed a comparative analysis between teachers (N = 129) and professionals of commercial service sector (N = 136). In the analysis the Polish adaptation of deep acting and surface acting scale (DASAS) and the Polish version of OLBI (Oldenburg Burnout Inventory) were used. RESULTS: The statistical verification of hypotheses showed that employees of commercial service sector show a greater tendency toward choosing surface acting than teachers. Furthermore, in the group of teachers negative consequences are more related to emotional exhaustion, while both components of burnout are at the same level among employees of the other group. In both groups of respondents surface acting leads to the increase in burnout. CONCLUSIONS: Emotional labor can lead to a variety of negative consequences, e.g., burnout or psychosomatic diseases. Based on this knowledge, organizations can develop standards for the expression of emotions and preventive actions, such as identification with organization, which can counteract the negative EL consequences. Med Pr 2017;68(5):605-615.
SN - 0465-5893
UR - https://www.unboundmedicine.com/medline/citation/28649999/[The_relationship_between_emotional_labor_and_professional_burnout:_A_comparative_analysis_between_work_of_teachers_and_employees_of_commercial_service_sector]_
L2 - https://doi.org/10.13075/mp.5893.00556
DB - PRIME
DP - Unbound Medicine
ER -
