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[Association between Emotional Labor, Emotional Dissonance, Burnout and Turnover Intention in Clinical Nurses: A Multiple-Group Path Analysis across Job Satisfaction].
J Korean Acad Nurs. 2017 Dec; 47(6):770-780.JK

Abstract

PURPOSE

This study was conducted to investigate the influence of emotional labor, emotional dissonance, and burnout on nurse's turnover intention and examine the effect of job satisfaction on the relationships among emotional labor, emotional dissonance, burnout, and turnover intention.

METHODS

The sample consisted of 350 nurses recruited from 6 general hospitals in 2 cities in Korea. A multiple-group analysis was utilized. Data were analyzed using SPSS statistics 23 and AMOS 20.

RESULTS

In the path analysis, turnover intention was directly related to burnout in clinical nurses who had a high job satisfaction (β=.24, p=.003), while it was indirectly related to emotional dissonance (β=.13, p=.002). In the multiple-group path analysis, turnover intention was directly related to emotional dissonance (β=.18, p=.033) and burnout (β=.26, p=.002) for nurses with low job satisfaction.

CONCLUSION

These results indicate that manuals and guidelines to alleviate the negative effects of emotional labor, emotional dissonance, and burnout, and to increase job satisfaction are strongly required to reduce turnover intention in nurses at the organizational level as well as at the individual level.

Authors+Show Affiliations

Department of Medicine, Yonsei University Graduate School, Seoul, Korea.Department of Biostatistics and Computing, Yonsei University Graduate School(Seoul), Seoul, Korea.Department of Preventive Medicine · Institute of Occupational and Environmental Medicine, Yonsei University Wonju College of Medicine, Wonju, Korea. chang0343@yonsei.ac.kr.

Pub Type(s)

Journal Article

Language

kor

PubMed ID

29326408

Citation

Back, Chi Yun, et al. "[Association Between Emotional Labor, Emotional Dissonance, Burnout and Turnover Intention in Clinical Nurses: a Multiple-Group Path Analysis Across Job Satisfaction]." Journal of Korean Academy of Nursing, vol. 47, no. 6, 2017, pp. 770-780.
Back CY, Hyun DS, Chang SJ. [Association between Emotional Labor, Emotional Dissonance, Burnout and Turnover Intention in Clinical Nurses: A Multiple-Group Path Analysis across Job Satisfaction]. J Korean Acad Nurs. 2017;47(6):770-780.
Back, C. Y., Hyun, D. S., & Chang, S. J. (2017). [Association between Emotional Labor, Emotional Dissonance, Burnout and Turnover Intention in Clinical Nurses: A Multiple-Group Path Analysis across Job Satisfaction]. Journal of Korean Academy of Nursing, 47(6), 770-780. https://doi.org/10.4040/jkan.2017.47.6.770
Back CY, Hyun DS, Chang SJ. [Association Between Emotional Labor, Emotional Dissonance, Burnout and Turnover Intention in Clinical Nurses: a Multiple-Group Path Analysis Across Job Satisfaction]. J Korean Acad Nurs. 2017;47(6):770-780. PubMed PMID: 29326408.
* Article titles in AMA citation format should be in sentence-case
TY - JOUR T1 - [Association between Emotional Labor, Emotional Dissonance, Burnout and Turnover Intention in Clinical Nurses: A Multiple-Group Path Analysis across Job Satisfaction]. AU - Back,Chi Yun, AU - Hyun,Dae Sung, AU - Chang,Sei Jin, PY - 2017/05/18/received PY - 2017/11/16/revised PY - 2017/11/18/accepted PY - 2018/1/13/entrez PY - 2018/1/13/pubmed PY - 2018/7/26/medline KW - Burnout KW - Emotions KW - Job satisfaction KW - Nurses KW - Personnel turnover SP - 770 EP - 780 JF - Journal of Korean Academy of Nursing JO - J Korean Acad Nurs VL - 47 IS - 6 N2 - PURPOSE: This study was conducted to investigate the influence of emotional labor, emotional dissonance, and burnout on nurse's turnover intention and examine the effect of job satisfaction on the relationships among emotional labor, emotional dissonance, burnout, and turnover intention. METHODS: The sample consisted of 350 nurses recruited from 6 general hospitals in 2 cities in Korea. A multiple-group analysis was utilized. Data were analyzed using SPSS statistics 23 and AMOS 20. RESULTS: In the path analysis, turnover intention was directly related to burnout in clinical nurses who had a high job satisfaction (β=.24, p=.003), while it was indirectly related to emotional dissonance (β=.13, p=.002). In the multiple-group path analysis, turnover intention was directly related to emotional dissonance (β=.18, p=.033) and burnout (β=.26, p=.002) for nurses with low job satisfaction. CONCLUSION: These results indicate that manuals and guidelines to alleviate the negative effects of emotional labor, emotional dissonance, and burnout, and to increase job satisfaction are strongly required to reduce turnover intention in nurses at the organizational level as well as at the individual level. SN - 2093-758X UR - https://www.unboundmedicine.com/medline/citation/29326408/[Association_between_Emotional_Labor_Emotional_Dissonance_Burnout_and_Turnover_Intention_in_Clinical_Nurses:_A_Multiple_Group_Path_Analysis_across_Job_Satisfaction]_ DB - PRIME DP - Unbound Medicine ER -