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Total Knee Replacement and the Effect of Technology on Cocreation for Improved Outcomes and Delivery: Qualitative Multi-Stakeholder Study.
J Med Internet Res. 2018 03 20; 20(3):e95.JM

Abstract

BACKGROUND

The growth in patient-centered care delivery combined with the rising costs of health care have perhaps not unsurprisingly been matched by a proliferation of patient-centered technology. This paper takes a multistakeholder approach to explore how digital technology can support the cocreation of value between patients and their care teams in the delivery of total knee replacement (TKR) surgery, an increasingly common procedure to return mobility and relieve pain for people suffering from osteoarthritis.

OBJECTIVE

The aim of this study was to investigate communications and interactions between patients and care teams in the delivery of TKR to identify opportunities for digital technology to add value to TKR health care service by enhancing the cocreation of value.

METHODS

A multistakeholder qualitative study of user needs was conducted with Australian stakeholders (N=34): surgeons (n=12), physiotherapists (n=3), patients (n=11), and general practitioners (n=8). Data from focus groups and interviews were recorded, transcribed, and analyzed using thematic analysis.

RESULTS

Encounters between patients and their care teams are information-rich but time-poor. Results showed seven different stages of the TKR journey that starts with referral to a surgeon and ends with a postoperative review at 12 months. Each stage of the journey has different information and communication challenges that can be enhanced by digital technology. Opportunities for digital technology include improved waiting list management, supporting and reinforcing patient retention and recall of information, motivating and supporting rehabilitation, improving patient preparation for hospital stay, and reducing risks and anxiety associated with postoperative wound care.

CONCLUSIONS

Digital technology can add value to patients' care team communications by enhancing information flow, assisting patient recall and retention of information, improving accessibility and portability of information, tailoring information to individual needs, and by providing patients with tools to engage in their own health care management. For care teams, digital technology can add value through early detection of postoperative complications, proactive surveillance of health data for postoperative patients and patients on waiting lists, higher compliance with rehabilitation programs, and reduced length of stay. Digital technology has the potential to improve patient satisfaction and outcomes, as well as potentially reduce hospital length of stay and the burden of disease associated with postoperative morbidity.

Authors+Show Affiliations

Adaptive Social and Economic Systems, Land and Water, Commonwealth Scientific and Industrial Research Organization, Dutton Park, QLD, Australia.Australian e-Health Research Centre, Health and Biosecurity, Commonwealth Scientific and Industrial Research Organization, Epping, NSW, Australia.Australian e-Health Research Centre, Health and Biosecurity, Commonwealth Scientific and Industrial Research Organization, Epping, NSW, Australia.

Pub Type(s)

Journal Article
Research Support, Non-U.S. Gov't

Language

eng

PubMed ID

29559424

Citation

van Kasteren, Yasmin, et al. "Total Knee Replacement and the Effect of Technology On Cocreation for Improved Outcomes and Delivery: Qualitative Multi-Stakeholder Study." Journal of Medical Internet Research, vol. 20, no. 3, 2018, pp. e95.
van Kasteren Y, Freyne J, Hussain MS. Total Knee Replacement and the Effect of Technology on Cocreation for Improved Outcomes and Delivery: Qualitative Multi-Stakeholder Study. J Med Internet Res. 2018;20(3):e95.
van Kasteren, Y., Freyne, J., & Hussain, M. S. (2018). Total Knee Replacement and the Effect of Technology on Cocreation for Improved Outcomes and Delivery: Qualitative Multi-Stakeholder Study. Journal of Medical Internet Research, 20(3), e95. https://doi.org/10.2196/jmir.7541
van Kasteren Y, Freyne J, Hussain MS. Total Knee Replacement and the Effect of Technology On Cocreation for Improved Outcomes and Delivery: Qualitative Multi-Stakeholder Study. J Med Internet Res. 2018 03 20;20(3):e95. PubMed PMID: 29559424.
* Article titles in AMA citation format should be in sentence-case
TY - JOUR T1 - Total Knee Replacement and the Effect of Technology on Cocreation for Improved Outcomes and Delivery: Qualitative Multi-Stakeholder Study. AU - van Kasteren,Yasmin, AU - Freyne,Jill, AU - Hussain,M Sazzad, Y1 - 2018/03/20/ PY - 2017/02/24/received PY - 2017/11/18/accepted PY - 2017/08/27/revised PY - 2018/3/22/entrez PY - 2018/3/22/pubmed PY - 2019/6/14/medline KW - arthroplasty KW - consumer health informatics KW - exercise therapy KW - human computer interaction KW - osteoarthritis KW - patient participation KW - rehabilitation KW - replacement KW - self-care KW - technology KW - telemedicine KW - wearables SP - e95 EP - e95 JF - Journal of medical Internet research JO - J. Med. Internet Res. VL - 20 IS - 3 N2 - BACKGROUND: The growth in patient-centered care delivery combined with the rising costs of health care have perhaps not unsurprisingly been matched by a proliferation of patient-centered technology. This paper takes a multistakeholder approach to explore how digital technology can support the cocreation of value between patients and their care teams in the delivery of total knee replacement (TKR) surgery, an increasingly common procedure to return mobility and relieve pain for people suffering from osteoarthritis. OBJECTIVE: The aim of this study was to investigate communications and interactions between patients and care teams in the delivery of TKR to identify opportunities for digital technology to add value to TKR health care service by enhancing the cocreation of value. METHODS: A multistakeholder qualitative study of user needs was conducted with Australian stakeholders (N=34): surgeons (n=12), physiotherapists (n=3), patients (n=11), and general practitioners (n=8). Data from focus groups and interviews were recorded, transcribed, and analyzed using thematic analysis. RESULTS: Encounters between patients and their care teams are information-rich but time-poor. Results showed seven different stages of the TKR journey that starts with referral to a surgeon and ends with a postoperative review at 12 months. Each stage of the journey has different information and communication challenges that can be enhanced by digital technology. Opportunities for digital technology include improved waiting list management, supporting and reinforcing patient retention and recall of information, motivating and supporting rehabilitation, improving patient preparation for hospital stay, and reducing risks and anxiety associated with postoperative wound care. CONCLUSIONS: Digital technology can add value to patients' care team communications by enhancing information flow, assisting patient recall and retention of information, improving accessibility and portability of information, tailoring information to individual needs, and by providing patients with tools to engage in their own health care management. For care teams, digital technology can add value through early detection of postoperative complications, proactive surveillance of health data for postoperative patients and patients on waiting lists, higher compliance with rehabilitation programs, and reduced length of stay. Digital technology has the potential to improve patient satisfaction and outcomes, as well as potentially reduce hospital length of stay and the burden of disease associated with postoperative morbidity. SN - 1438-8871 UR - https://www.unboundmedicine.com/medline/citation/29559424/Total_Knee_Replacement_and_the_Effect_of_Technology_on_Cocreation_for_Improved_Outcomes_and_Delivery:_Qualitative_Multi_Stakeholder_Study_ L2 - https://www.jmir.org/2018/3/e95/ DB - PRIME DP - Unbound Medicine ER -