Tags

Type your tag names separated by a space and hit enter

Investigating the feasibility of a patient feedback tool to improve safety in Australian primary care: a study protocol.
BMJ Open 2019; 9(5):e027327BO

Abstract

INTRODUCTION

Patients are a valuable source of information about ways to prevent harm in healthcare, and can provide feedback about the factors that contribute to safety incidents. The Primary Care Patient Measure of Safety (PC PMOS) is a novel and validated tool that captures patient feedback on safety and can be used by primary care practice teams to identify and prevent safety incidents. The aim of this study is to assess the feasibility of PC PMOS as a tool for data-driven safety improvement and monitoring in Australian primary care.

METHODS AND ANALYSIS

Feasibility will be assessed using a mixed-methods approach to understand the enablers, barriers, acceptability, practicability, intervention fidelity and scalability of C PMOS as a tool for safety improvement across six primary care practices in the south-west region of Victoria. Patients over the age of 18 years attending their primary care practice will be invited to complete the PC PMOS when presenting for an appointment. Staff members at each practice will form a safety improvement team. Staff will then use the patient feedback to develop and implement specific safety interventions over a 6-month period. Data collection methods during the intervention period includes audio recordings of staff meetings, overt observations at training and education workshops, reflexive researcher insights, document collection and review. Data collection postintervention includes patient completion of the PC PMOS and semistructured interviews with staff. Triangulation and thematic analysis techniques will be employed to analyse the qualitative and content data. Analysis methods will use current evidence and models of healthcare culture, safety improvement and patient involvement in safety to inform the findings.

ETHICS AND DISSEMINATION

Ethics approval was granted by Deakin University Human Ethics Advisory Group, Faculty of Health (HEAG-H 175_2017). Study results will be disseminated through local and international conferences and peer-reviewed publications.

Authors+Show Affiliations

Deakin Rural Health, School of Medicine, Deakin University, Geelong, Victoria, Australia.Centre for Rural Emergency Medicine, Deakin University, Warrnambool, Victoria, Australia.NIHR Greater Manchester Primary Care Patient Safety Translational Research Centre, University of Manchester, Manchester, UK.Deakin Rural Health, School of Medicine, Deakin University, Geelong, Victoria, Australia.Deakin Rural Health, School of Medicine, Deakin University, Geelong, Victoria, Australia. Centre for Population Health Research, Deakin University, Geelong, Victoria, Australia.Deakin Rural Health, School of Medicine, Deakin University, Geelong, Victoria, Australia.Deakin Rural Health, School of Medicine, Deakin University, Geelong, Victoria, Australia.

Pub Type(s)

Journal Article

Language

eng

PubMed ID

31061052

Citation

Hernan, Andrea L., et al. "Investigating the Feasibility of a Patient Feedback Tool to Improve Safety in Australian Primary Care: a Study Protocol." BMJ Open, vol. 9, no. 5, 2019, pp. e027327.
Hernan AL, Kloot K, Giles SJ, et al. Investigating the feasibility of a patient feedback tool to improve safety in Australian primary care: a study protocol. BMJ Open. 2019;9(5):e027327.
Hernan, A. L., Kloot, K., Giles, S. J., Beks, H., McNamara, K., Binder, M. J., & Versace, V. (2019). Investigating the feasibility of a patient feedback tool to improve safety in Australian primary care: a study protocol. BMJ Open, 9(5), pp. e027327. doi:10.1136/bmjopen-2018-027327.
Hernan AL, et al. Investigating the Feasibility of a Patient Feedback Tool to Improve Safety in Australian Primary Care: a Study Protocol. BMJ Open. 2019 May 5;9(5):e027327. PubMed PMID: 31061052.
* Article titles in AMA citation format should be in sentence-case
TY - JOUR T1 - Investigating the feasibility of a patient feedback tool to improve safety in Australian primary care: a study protocol. AU - Hernan,Andrea L, AU - Kloot,Kate, AU - Giles,Sally J, AU - Beks,Hannah, AU - McNamara,Kevin, AU - Binder,Marley J, AU - Versace,Vincent, Y1 - 2019/05/05/ PY - 2019/5/8/entrez PY - 2019/5/8/pubmed PY - 2019/5/8/medline KW - primary care KW - qualitative research KW - quality in health care SP - e027327 EP - e027327 JF - BMJ open JO - BMJ Open VL - 9 IS - 5 N2 - INTRODUCTION: Patients are a valuable source of information about ways to prevent harm in healthcare, and can provide feedback about the factors that contribute to safety incidents. The Primary Care Patient Measure of Safety (PC PMOS) is a novel and validated tool that captures patient feedback on safety and can be used by primary care practice teams to identify and prevent safety incidents. The aim of this study is to assess the feasibility of PC PMOS as a tool for data-driven safety improvement and monitoring in Australian primary care. METHODS AND ANALYSIS: Feasibility will be assessed using a mixed-methods approach to understand the enablers, barriers, acceptability, practicability, intervention fidelity and scalability of C PMOS as a tool for safety improvement across six primary care practices in the south-west region of Victoria. Patients over the age of 18 years attending their primary care practice will be invited to complete the PC PMOS when presenting for an appointment. Staff members at each practice will form a safety improvement team. Staff will then use the patient feedback to develop and implement specific safety interventions over a 6-month period. Data collection methods during the intervention period includes audio recordings of staff meetings, overt observations at training and education workshops, reflexive researcher insights, document collection and review. Data collection postintervention includes patient completion of the PC PMOS and semistructured interviews with staff. Triangulation and thematic analysis techniques will be employed to analyse the qualitative and content data. Analysis methods will use current evidence and models of healthcare culture, safety improvement and patient involvement in safety to inform the findings. ETHICS AND DISSEMINATION: Ethics approval was granted by Deakin University Human Ethics Advisory Group, Faculty of Health (HEAG-H 175_2017). Study results will be disseminated through local and international conferences and peer-reviewed publications. SN - 2044-6055 UR - https://www.unboundmedicine.com/medline/citation/31061052/Investigating_the_feasibility_of_a_patient_feedback_tool_to_improve_safety_in_Australian_primary_care:_a_study_protocol_ L2 - http://bmjopen.bmj.com/cgi/pmidlookup?view=long&pmid=31061052 DB - PRIME DP - Unbound Medicine ER -