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Understanding use of consumer protection tools among Internet gambling customers: Utility of the Theory of Planned Behavior and Theory of Reasoned Action.
Addict Behav 2019; 99:106050AB

Abstract

Consumer protection tools such as activity statements, deposit limits, and temporary self-exclusion are provided by most Internet gambling websites to minimise gambling related harms through the prevention of problems and enhancement of controls for those at risk of disordered gambling. However, customer engagement with these tools is very low. Developing a theoretical framework to understand the reasons individuals use consumer protection tools is important to design strategies to increase uptake. Customers of Australian online wagering sites (N = 564) completed an online survey with a follow-up (N = 193) to assess whether the Theory of Planned Behaviour explained intention to use tools and actual behaviour with additional consideration of past tool use. Results showed that past tool use, attitudes and subjective norms, but not perceived behavioural control, were positively correlated with intention to use consumer protection tools. Intention to use the tools prospectively predicted actual tool use. The study validates past behaviour as a predictor of intention, and intention representing a significant predictor of future behaviour. The Theory of Reasoned Action (without the inclusion of perceived behavioural control), rather than Theory of Planned Behaviour, appears to be a suitable conceptual model to understand consumer protection tool use for Internet wagering websites. Use and application of consumer protection tools on gambling websites is not perceived as effortful, but under volitional control and straightforward. Positively influencing individual attitudes, perceived views of others and past tool use could increase online wagering customers' use of consumer protection tools.

Authors+Show Affiliations

University of Sydney, Science Faculty, Brain and Mind Centre, School of Psychology, Gambling Treatment and Research Clinic, 94 Mallet St, Camperdown, NSW 2050, Australia. Electronic address: lpro4260@uni.sydney.edu.au.University of Sydney, Science Faculty, Brain and Mind Centre, School of Psychology, Gambling Treatment and Research Clinic, 94 Mallet St, Camperdown, NSW 2050, Australia. Electronic address: douglas.angus@sydney.edu.au.University of Sydney, Science Faculty, Brain and Mind Centre, School of Psychology, Gambling Treatment and Research Clinic, 94 Mallet St, Camperdown, NSW 2050, Australia. Electronic address: alex.blaszczynski@sydney.edu.au.University of Sydney, Science Faculty, Brain and Mind Centre, School of Psychology, Gambling Treatment and Research Clinic, 94 Mallet St, Camperdown, NSW 2050, Australia. Electronic address: sally.gainsbury@sydney.edu.au.

Pub Type(s)

Journal Article

Language

eng

PubMed ID

31522130

Citation

Procter, Lindsey, et al. "Understanding Use of Consumer Protection Tools Among Internet Gambling Customers: Utility of the Theory of Planned Behavior and Theory of Reasoned Action." Addictive Behaviors, vol. 99, 2019, p. 106050.
Procter L, Angus DJ, Blaszczynski A, et al. Understanding use of consumer protection tools among Internet gambling customers: Utility of the Theory of Planned Behavior and Theory of Reasoned Action. Addict Behav. 2019;99:106050.
Procter, L., Angus, D. J., Blaszczynski, A., & Gainsbury, S. M. (2019). Understanding use of consumer protection tools among Internet gambling customers: Utility of the Theory of Planned Behavior and Theory of Reasoned Action. Addictive Behaviors, 99, p. 106050. doi:10.1016/j.addbeh.2019.106050.
Procter L, et al. Understanding Use of Consumer Protection Tools Among Internet Gambling Customers: Utility of the Theory of Planned Behavior and Theory of Reasoned Action. Addict Behav. 2019;99:106050. PubMed PMID: 31522130.
* Article titles in AMA citation format should be in sentence-case
TY - JOUR T1 - Understanding use of consumer protection tools among Internet gambling customers: Utility of the Theory of Planned Behavior and Theory of Reasoned Action. AU - Procter,Lindsey, AU - Angus,Douglas J, AU - Blaszczynski,Alex, AU - Gainsbury,Sally M, Y1 - 2019/07/18/ PY - 2019/04/24/received PY - 2019/06/19/revised PY - 2019/07/13/accepted PY - 2019/9/16/pubmed PY - 2019/9/16/medline PY - 2019/9/16/entrez KW - Consumer protection KW - Harm minimisation KW - Internet gambling KW - Prevention KW - Responsible gambling KW - Self-exclusion SP - 106050 EP - 106050 JF - Addictive behaviors JO - Addict Behav VL - 99 N2 - Consumer protection tools such as activity statements, deposit limits, and temporary self-exclusion are provided by most Internet gambling websites to minimise gambling related harms through the prevention of problems and enhancement of controls for those at risk of disordered gambling. However, customer engagement with these tools is very low. Developing a theoretical framework to understand the reasons individuals use consumer protection tools is important to design strategies to increase uptake. Customers of Australian online wagering sites (N = 564) completed an online survey with a follow-up (N = 193) to assess whether the Theory of Planned Behaviour explained intention to use tools and actual behaviour with additional consideration of past tool use. Results showed that past tool use, attitudes and subjective norms, but not perceived behavioural control, were positively correlated with intention to use consumer protection tools. Intention to use the tools prospectively predicted actual tool use. The study validates past behaviour as a predictor of intention, and intention representing a significant predictor of future behaviour. The Theory of Reasoned Action (without the inclusion of perceived behavioural control), rather than Theory of Planned Behaviour, appears to be a suitable conceptual model to understand consumer protection tool use for Internet wagering websites. Use and application of consumer protection tools on gambling websites is not perceived as effortful, but under volitional control and straightforward. Positively influencing individual attitudes, perceived views of others and past tool use could increase online wagering customers' use of consumer protection tools. SN - 1873-6327 UR - https://www.unboundmedicine.com/medline/citation/31522130/Understanding_use_of_consumer_protection_tools_among_Internet_gambling_customers:_Utility_of_the_Theory_of_Planned_Behavior_and_Theory_of_Reasoned_Action L2 - https://linkinghub.elsevier.com/retrieve/pii/S0306-4603(19)30487-3 DB - PRIME DP - Unbound Medicine ER -